Sales and Service Policies and Procedures Manual

Develop your Sales and Service Policies and Procedures Manual easily using editable Word templates. This downloadable product is also included in the Sales and Marketing Policies and Procedures Manual. It includes prewritten MS-WORD procedures with forms templates for any sales or service department. DOWNLOAD yours now.

Make Sales and Service Processes Easier

Sales provides the critical interface between the company and the customer. The following sales procedures help ensure that sales people apply a process approach to setting targets, measuring results, then making corrections and improving the selling process.

While some sales processes and procedures are inter-departmental in their responsibilities and involvement, activities that involve direct customer interaction and hearing the voice of actual customers, fall under the Sales rubric.

This Sales and Service Policies and Procedures Manual was developed to assist organizations in preparing a Standard Operating Procedures (SOP) Manual for any industry or business size. It can be custom tailored to fit one’s individual company concerns and operations.

Download Your Sales and Service Policies and Procedures Manual Now!

Improve all aspects of your sales and service policy & procedures, including sales management, qualifying leads, customer service, and more. Save time using prewritten Word Templates.

Your DOWNLOAD Includes 11 Sales and Service Policies and Procedures:

• Customer Life Cycle Management
• Sales Management
• Qualifying Leads
• Sales Calls
• Customer Improvement
• Customer Service
• Telephone Answering Policy
• Complaint Handling
• Post Sale Customer Follow Up
• Customer Satisfaction Survey
• Service Satisfaction

21 Sales and Service Forms:

• Customer Life Cycle Management Plan
• Sales Management Plan
• Sales Forecast
• Weekly Sales Summary Report
• Prospect Management Plan
• Prospect Database
• Lead Questionnaire
• Sales Plan
• Customer Database
• Order Database
• Customer Contact Worksheet
• Sales Account Maintenance Plan
• Customer Improvement Plan
• Customer Improvement Goals Worksheet
• Customer Complaint-Feedback Strategy
• Phone Message
• Customer Service Contact
• Customer Service Log
• Post-Sale Satisfaction Report
• Customer Satisfaction Survey
• Customer Service Satisfaction Report

5 Example Job Descriptions:

• Customer Service Manager
• Customer Service Representative
• Marketing Manager
• Quality Manager
• Sales Manager

As well as a “How To” Manual Preparation Guide that provides an introduction to producing your manual!

Order Your Sales and Service Policies and Procedures

The Sales and Service Policies and Procedures Manual comes with nine easy-to-edit Microsoft Word document template files, available as a convenient downloadable file. Take advantage of this special package and start saving yourself the time and money to develop this material. Download yours now!