February 8, 2021
policy manual

What is the Difference Between Policy, Process, Procedure, SOP, or Work Instruction?

There are many differences between a policy, process, procedure, SOP, or work instruction. Here we explain the differences between policies, procedures, processes, and how each are used in a business setting.
December 16, 2020
Control Charts

What is Meant by Variation in Processes?

Determining the cause of process variability is the key to understanding how to reduce it.
December 6, 2020

What are the Different Levels of Process Mapping?

Process Maps typically help us describe the current state of a whole process, albeit with just a slice. No judgments are made; we're simply describing what we see. Weƒ're not trying to convince anyone of anything. But when we cross the line to advocate for change, we need new types of maps and tools.
November 24, 2020
SaaS Cloud

The Best SaaS Onboarding Best Practices to Ensure Your Customers’ Success

Also known as customer onboarding, and many businesses neglect the significance of this process in their customer retention strategies. In this post, we’ll be focusing on some surefire onboarding habits that can boost customers’ success and increase retention. So what is a best practice regarding the onboarding of new subscribers?
July 23, 2020

Why process improvement is important

Your corporate culture represents your willingness to change. How well does your organization accept new ideas and have process improvement aspiration?
July 2, 2020
Process Map Swim Lane

What Are Swim Lane Process Maps?

Swim Lane Maps show roles, hand-off of information, and responsibilities that help teams work together.
June 28, 2020
process map

How to Use Workflow Diagrams and Rendered Process Maps

Workflow Diagrams and Rendered Process Maps translate abstract UML symbols of squares and diamonds into graphical images, which tell a more complete story.
May 29, 2020
Lean VSM Process Mapping

What is Lean Process Improvement?

Lean Thinking is about a mindset, a way of viewing the world. It about focus, removing waste, and increasing customer value.
May 11, 2020
Process Bottlenecks

How To Eliminate Process Delays?

Process delays are one of the biggest causes of ineffectiveness, inefficiencies, and poor performance. How do we eliminate these?