Make a Process Map

Ask five people in the same department to describe how a routine request moves through their team and you will usually get five different answers. Everyone is confident, everyone is partly right, and nobody agrees on where the work actually waits. That disagreement is not a people problem. It is what happens when a process […]

Most business processes look simpler from a conference room than they do at the point of work. A few boxes and arrows can hide ten informal handoffs, three workarounds, and a decision that changes depending on who is available. Ask the people doing the work to explain the same process separately, and you may hear […]

How can you use a value stream map so you can begin to propose possible solutions?

Process maps show work at different levels of detail. Compare high-level, low-level, swim lane, document, activity, workflow, and rendered maps to choose the right view for improvement and change.

Swim Lane Process Maps show roles, handoffs, customer involvement, and timing so teams can see who does what and when.

Workflow diagrams and rendered process maps turn abstract process notation into clearer visual communication for training, handoffs, and business process mapping.

Value stream mapping is a really important tool for COOs. It helps them to see how their organization works, spot areas of waste, and decide how to improve. Creating a map of the value stream gives COOs insights into their business. They can use this to see where they can cut waste, reduce wait times, and […]

A Process Map is considered a “best practice” to developing Quality Management Systems (QMS), procedures or system of procedures. learn how to use them.

Process mapping is about communicating your process to others so that you achieve your management objectives.