tools

Just try to imagine closing in each workday with a satisfied sigh, knowing your team has accomplished exactly what you had planned for the day. Unfortunately, this doesn’t happen as often as most business owners would want, but there are ways to make it happen.  Listed below are the top five ways to increase workplace […]

Whether it’s due to cyberattacks, fires, floods, or other forms of disruption, all call centers experience issues at some point.  What is a call center business continuity plan (BCP)?

Do you find it interesting when emails you get have professional email signature with photo and live links to social media feeds? Do you wonder how you could do the same? With an email signature design, your messages can stand out from the storm of emails that most people get every day. How Do You […]

If you haven’t started taking advantage of the productivity tools available to scale your business, you’re falling behind. You first need to try some of the most popular tools to get a sense of what’s out there and what will work best for your needs.  What productivity tools are used to help businesses scale

We’re not at the point where a workforce can nor should be fully automated. However, a partially automated business is more realistic for a hybrid workforce.  How do you successfully transition to a hybrid workforce?

Your set of call center Standard Operating Procedures (SOP) contains standards for carrying out day-to-day activities. Documenting call center business processes is a good idea in any high-performing business, and it can help single departments run more efficiently. Why are call center standard operating procedures important?

In the past two years, we’ve seen the “Great Resignation” with remote work enabling masses of people to easily quit their jobs for something better. With more competition than ever for your best people, you need to be making an active effort to retain talent. How do you create an effective employee retention program?

Sales enablement encompasses all your sales team’s efforts to close a sale, as well as providing your salespeople with the appropriate resources they require to close multiple deals. To effectively market your items or services to customers, you’ll need content, tools, know-how, and information. What are the benefits of sales enablement software?

There are several ways to distribute software applications securely. Businesses constantly need to deliver advanced, feature-rich software applications across a wide range of networks, devices and operating systems. Leveraging the right distribution models, forward-looking development firms can effectively automate, monitor, analyze completed software products without security risks. How to Distribute Custom Software Applications Securely.