best practices

Your main goal as a call center employer should be to make the work lives of your call center employees as positive and uplifting as possible. After all, we spend the majority of our waking hours at work. If we’re not happy at work, that spills over into our regular lives, but can also have […]

Hiring a third party to perform outsourced business tasks on your account often means you’re exposing your business to new risks such as confidentiality breaches. Thinking ahead to formulate a clear outsourcing procedure can save your business a lot of money, time, and even a legal case. What are best practices for outsourcing in your […]

Email management is all about balancing between legal requirements and making sure that you don’t keep unnecessary email records that can not only take up precious storage space but can also be impossible to audit if you ever need to present them as evidence in a legal case. To help you avoid these issues and […]

A Standard Operating Procedure (SOP) Template will allow you to standardize your procedures, get started quickly, and provide fast, easy answers to common SOP questions.

Every company should document its accounting procedure process.  A well-designed and properly maintained system of accounting policies and procedures documentation enhances your accountability and consistency, while at the same time producing long-term savings from reduced duplication, rework, training, and increased focus, consistency, and productivity. Writing accounting manuals of policies and procedures is an important task. […]

Pass the ITIL?? V3 foundation exam and you will get a free lapel pin.