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The Customer Service Log Template covers entry date, customer name, problem description, status, and more. The SL1060-2 CUSTOMER SERVICE LOG should be used to track customer complaints. After filling out a Customer Service Contact Form, the Customer Service Representative should enter the customer contact in the SL1060-2 CUSTOMER SERVICE LOG, indicating the status of the complaint.
While customer complaints are in process, the CSR should keep the Customer Service Contact Form in the SL1060-2 CUSTOMER SERVICE LOG until a final disposition/resolution is reached. This open file may be labeled “Corrective Action in Process” or “Unresolved Contacts.” Upon completion/resolution of the complaint/problem, the CSR should note the resolved date and change the status to “Resolved.”