January 28, 2019

Does Your End-To-End Process Design Deliver Your Vision?

How can your end-to-end process design stack up to deliver your vision? Learn about the four core areas of your end-to-end process and how to improve them.
September 10, 2018

Importance of Customer Feedback

Inputs to corrective action should come from analyzing customer feedback and from internal sources.
July 6, 2015

Why Customer Satisfaction Is Key

Taking care of your customer, listening to them and acting on their best interest always pays off.
February 12, 2015

What Are the Customer’s Requirements?

To get customer requirements, you just have to ask. If only it was that easy...
June 1, 2013

Staying Relevant to Your Customers on the Internet

In a recent announcement on its AdWords site, Google lists six tactics that will help advertisers be more relevant to their customers.
January 19, 2013

How Can a Business Blog Helps You Serve and Attract Customers?

Make your blogging relevant: Listen to what customers are saying in meetings and tune in to whatƒ's on customerƒ's minds.