Browse to learn how to gain internal control with your accounting policies and procedures. Discover how a quality management system can improve your company. Or see why updated documentation is crucial to performance and continuous process improvement. Here, you will find important topics that affect you and your business. We add a new articles frequently, so check back for the latest news and information. We gladly welcome your suggestions and feedback!

  • SIPOC process map What Is a Process Map? - Process maps visually describe the flow of activities of a process and are not limited to a single business department or function.
  • Policy Procedure Differences What’s the Difference Between Policies and Procedures? - A policy is a guiding principle used to set direction in an organization. Policies can be courses of action to guide and influence decisions. A procedure is a particular way of accomplishing something. Procedures should be designed as a series of steps to accomplish an end result.
  • E-commerce How Technology Is Reshaping E-Commerce - Technology is redefining the e-commerce industry in more ways than we can even begin to imagine. New concepts and their potential applications are getting discovered every passing day. As technology becomes more and more advanced, the e-commerce industry moves with it.
  • writing policies and procedures How to Write Company Policies and Procedures - You need policies and procedures to communicate your goals; standardize behavior, processes, and results; train employees consistently; and identify what's acceptable behavior and what's not.
  • Writing Business Policies Procedures How to Start Writing Business Policies Procedures - Where should you start when writing policies and procedures? Should policies come before procedures, or should it be the other way around?
  • Listening to the Customer Listening to the Voice of the Customer - Many companies say they know their customers, but are they really listening to thier needs?
  • Importance of Customer Feedback - Inputs to corrective action should come from analyzing customer feedback and from internal sources.
  • nonconformance corrective action Correcting Nonconformances with Corrective Action - While having an established process is important, you should use situational information to deal with non-conformances and other problems on a case-by-case basis.
  • root cause business problems Why Root Cause Analysis Is the Foundation of Corrective Action - In order to prevent problems from reoccurring, conducting root cause analysis is the key to a proper corrective action.
  • Brainstorming Risks What’s the Difference Between Corrective Action and Preventive Action? - Many people struggle with just what a preventive action looks like and how it differs from a corrective action.
  • Safety Metrics Applying Key Metrics to Predict Safety Performance - Leading safety indicators are based on an examination of potential risks as well as past incidents that did not result in injury. This can include history such as observation, unsafe actions, and safety meeting attendance. In contrast, lagging safety indicators only look at past injuries. Leading indicators thus give you the ability to preemptively respond to any potential risks that could result in more serious incidents. Workplace safety is a serious concern. Nearly 3 out of 100 employees are injured every year, leading to close to $1 billion in weekly workers’ compensation. By taking proactive measures to improve safety in the […]
  • What Are 10 Steps to Improve Employee Performance? - Simply telling your employees "we have to be more efficient" won't motivate them to perform better.
  • What’s the Difference Between Finance, Accounting and Bookkeeping? - Understanding how your own accounting software works is as important as understanding the actual double entry accounting that is occurring "behind the scenes".
  • Revising Policy Procedures How to Revise Policies Procedures - Writing activities are typically divided into three steps or phases ƒ?? Planning, Drafting, and Revising. What's the importance of the revision stage?
  • house of lean Is Your Company Lean? - Process improvement in a lean system is driven by the employees and NOT management.
  • ISO QMS PDCA What Do You Audit? - Usually someone new to auditing is quite confused about the ISO 9001 audit process. I frequently get asked the question: What exactly is there to “audit” on an annual basis? What Do You Audit?
  • 4 Key Training Mistakes Are You Making These 4 Key Training Mistakes?  - The quality of training both new and existing employees receive is key to staff retention. Since June 2017, three million employees have left their job voluntarily, according to the US Bureau of Labor Statistics. With 70% of high-retention-risk employees confessing to leaving their job in a bid to further their career, it’s essential that your company’s procedures are easy to understand and that your employee training is spot on.
  • How to Write Error-Free Procedures - Writing error-free procedures can be as easy as using these seven simple keys.
  • SIPOC process map What Is the Process Approach to Business Process Management? - Business process management (BPM) uses the process approach to achieve planned results and your strategic vision. Does your company do this effectively?
  • Are Your Policies and Procedures Too Long? - Business process documentation is a much different kind of writing from any other.
  • Procedure Complexity Are Your Procedures Too Complex? - Don't go into long explanations or try to dispense too much information. Complexity is an enemy of consistency and quality.
  • How to Turn Your Supply Chain into a Value Chain - In order to maximize your competitive advantage you need to strengthen your whole supply chain (the extended supply chain) andturn-it into a value chain.
  • ISO Internal Audit Process Map What Questions Are Used for a Process Audit? - A process audit is focused on determining process effectiveness and the ability to achieve planned results. Do you know what questions are used for these?
  • What Are Document Compliance Manager Responsibilities? - A Document Compliance Manager must manage all company-wide, policies, procedures, work instructions, job aids, and compliance records, to assure the company of continuous compliance conformance with appropriate standards and regulations.
  • How to Get Policies and Procedures ‘Done’ - All policies and procedures manuals from Bizmanualz follow the Plan-Do-Check-Act (PDCA) cycle. The new procedure writing guide emphasizes this concept.