Browse to learn how to gain internal control with your accounting policies and procedures. Discover how a quality management system can improve your company. Or see why updated documentation is crucial to performance and continuous process improvement. Here, you will find important topics that affect you and your business. We add a new articles frequently, so check back for the latest news and information. We gladly welcome your suggestions and feedback!

  • Emotional Phases Dealing with the Five Emotional Phases of Change - When you start to communicate change and improvement throughout your organization, you will take your stakeholders through five phases or states of mind.
  • What’s Your Plan to Document Processes Procedures? - How well are you planning for and implementing business process and procedures change?
  • What Business Policies Does Every Company Need? - Business policies define your governance model for your organization. Weak companies have weak governance models. So what business policies do you need?
  • How to Maximize Department Communication? - We all recognize the importance of communication, but how good is our basic communication as managers?
  •  Starting a New Business: Hiring International Employees - At first, starting a new business: hiring international employees can be a challenge. When an organization has just been set up or intends to expand overseas, attracting and retaining the most suitable employees to work in foreign subsidiaries is among the challenges that the organization has to overcome.
  • Critical Business Processes What Are the Top Ten Core Business Processes? - In any organization are a common set of core business processes that are very important for the organization to function properly. Which ones are they?
  • How to Add Verb Power to Your Procedures - Writing good standard operating procedures has a lot to do with how you use verbs. How can you make sure your procedures have verb power?
  • How Research Keeps You Ahead of Your Competitors - Being aware of your competitor’s movements is vital for the sustainability of your own business. It is not something that can only be done on the odd occasion, it is a constant. Your Marking Plan must include a process to continuously keep yourself in-the-know about what your competitor is doing and what you need to do in order to get ahead of them at every turn.
  • Well-Defined Processes What Is Business Process Mapping? - Process mapping is about communicating your process to others so that you achieve your management objectives.
  • SIPOC process map What Is a Process Map? - Process maps visually describe the flow of activities of a process and are not limited to a single business department or function.
  • Policy Procedure Differences What’s the Difference Between Policies and Procedures? - A policy is a guiding principle used to set direction in an organization. Policies can be courses of action to guide and influence decisions. A procedure is a particular way of accomplishing something. Procedures should be designed as a series of steps to accomplish an end result.
  • E-commerce How Technology Is Reshaping E-Commerce - Technology is redefining the e-commerce industry in more ways than we can even begin to imagine. New concepts and their potential applications are getting discovered every passing day. As technology becomes more and more advanced, the e-commerce industry moves with it.
  • writing policies and procedures How to Write Company Policies and Procedures - You need policies and procedures to communicate your goals; standardize behavior, processes, and results; train employees consistently; and identify what's acceptable behavior and what's not.
  • Writing Business Policies Procedures How to Start Writing Business Policies Procedures - Where should you start when writing policies and procedures? Should policies come before procedures, or should it be the other way around?
  • Customer Voice Listening to the Voice of the Customer - Many companies say they know their customers, but are they really listening to thier needs?
  • Importance of Customer Feedback - Inputs to corrective action should come from analyzing customer feedback and from internal sources.
  • nonconformance corrective action Correcting Nonconformances with Corrective Action - While having an established process is important, you should use situational information to deal with non-conformances and other problems on a case-by-case basis.
  • root cause business problems Why Root Cause Analysis Is the Foundation of Corrective Action - In order to prevent problems from reoccurring, conducting root cause analysis is the key to a proper corrective action.
  • Brainstorming Risks What’s the Difference Between Corrective Action and Preventive Action? - Many people struggle with just what a preventive action looks like and how it differs from a corrective action.
  • Safety Metrics Applying Key Metrics to Predict Safety Performance - Leading safety indicators are based on an examination of potential risks as well as past incidents that did not result in injury. This can include history such as observation, unsafe actions, and safety meeting attendance. In contrast, lagging safety indicators only look at past injuries. Leading indicators thus give you the ability to preemptively respond to any potential risks that could result in more serious incidents. Workplace safety is a serious concern. Nearly 3 out of 100 employees are injured every year, leading to close to $1 billion in weekly workers’ compensation. By taking proactive measures to improve safety in the […]
  • What Are 10 Steps to Improve Employee Performance? - Simply telling your employees "we have to be more efficient" won't motivate them to perform better.
  • What’s the Difference Between Finance, Accounting and Bookkeeping? - Understanding how your own accounting software works is as important as understanding the actual double entry accounting that is occurring "behind the scenes".
  • Revising Policy Procedures How to Revise Policies Procedures - Writing activities are typically divided into three steps or phases ƒ?? Planning, Drafting, and Revising. What's the importance of the revision stage?
  • house of lean Is Your Company Lean? - Process improvement in a lean system is driven by the employees and NOT management.
  • ISO QMS PDCA What Do You Audit? - Usually someone new to auditing is quite confused about the ISO 9001 audit process. I frequently get asked the question: What exactly is there to “audit” on an annual basis? What Do You Audit?