The Customer Satisfaction Survey Procedure determines customers’ level of satisfaction with our sales process and our products/services. Information gathered will be used to improve operations, quality control, product engineering, and other departments / functions.
Customer Service will send out a satisfaction survey to all customers after they have had sufficient time to use our products. The Customer Satisfaction Survey Procedure applies to all sales, whether to new or existing customers. (6 pages, 971 words)
Customer Satisfaction Survey Responsibilities:
The Customer Service Manager is responsible for follow-up on all Customer Satisfaction surveys and for training Customer Service reps (CSRs) in the use of the customer satisfaction survey, when needed.
The Quality Manager defines and reviews the effectiveness of customer satisfaction surveys.
The Sales and Marketing Managers meet periodically with the Customer Service Manager and Quality Manager to review the customer satisfaction survey and make improvements, when needed.
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