Lean and Six Sigma have many similarities and differences. If you see waste happening, you can eliminate it. A lean visual factory helps us to remove obvious waste. Takt times help us to balance lines, while standard work, total preventive maintenance, and 5S help us reduce variation.
Lean is not really a set of tools, it’s about culture, the work environment, and a way of thinking. Lean is based on thinking about waste or what does not make money in your business like unsold inventory, product defects, delays, or unnecessary actions. If you see waste STOP and fix it. That’s lean. If you make the waste obvious then works will see it. Once everyone begins to see all of the waste around them, they can start to fix it.
Lean works well at the beginning of any quality program, where you want to sensitize the company to waste and teach continual improvement. Lean is fast, agile, and prepares people for change. Its also simple to teach workers to see waste.
Six Sigma presents a structured way of looking at issues to help your employees get over intractable problems. If you are blessed with a high transaction environment and can easily recognize defect data and trends, you can eliminate the defects. Statistical process control helps us to remove obvious control limit violations, detect instability, and monitor process drift.
Six Sigma uses DMAIC, DOE, and DFSS to help us to filter out noise to methodically remove less obvious waste, which allows us to focus on the vital data hidden within the noise. Six Sigma works well in the middle of any quality program, where you want to move the company to higher (i.e., world-class) levels of performance. Six Sigma is sophisticated, technical, and harder to implement although it can help to remove performance obstacles.
Both Lean and Six Sigma require discipline, time, and a subject matter expert to deploy and manage. Neither requires a lot of money relative to the cost of poor quality they reduce. Each can eliminate obvious waste and reduce variation, though what is considered obvious or a variation may differ in each program.
Lean and Six Sigma by themselves can play a valuable role in any continuous improvement program, but it’s when they’re used in combination that companies will see the biggest, longest lasting payoffs.
Lean thinking can be used to reduce obvious waste. What waste is obvious? There are eight common wastes that are the most obvious and, therefore, are the easiest to remove from your system. These are the “low hanging fruit” on your quality tree. Lean can be rolled out relatively easily and implemented company-wide.
Lean is a good starting point for companies looking to build a new quality system. Lean is fast — small projects can be completed in days, or even hours. Most Lean projects require little investment beyond people to implement the project. You can use your regular employees on the project, giving them a little bit of Lean training to get started.
Six Sigma is best for problems where the solution is not obvious. Six Sigma is a five-step process model called DMAIC:
The DMAIC model is how scientists solve problems. They collect data, apply statistical analysis, and isolate the problem. Then, they analyze the data until they find correlations, test possible solutions, and solve the problem.
Some Six Sigma projects can take as few as three months, while others require 12 months or more to complete. Six Sigma requires technical experts (“black belts“) trained in the tools, statistics, and solving problems. Six Sigma works best on isolated problems and can take years to implement company-wide.
Lean can be used at any point in time but is, perhaps, best used to implement a quality culture of continuous improvement. Lean is a great starting point for building a quality system, since it’s easy to get started, projects are quick, and results can be obtained fast.
Six Sigma is better after a quality program is under way and employees have become accustomed to improvement. Six Sigma is better at large-scale, expensive problems that you can collect a lot of data around. Six Sigma is a mature quality approach that requires discipline, trained individuals, and big problems.
You can start with Lean and build an improvement culture. Then, after years of Lean training, implementing lean projects, and resolving the more obvious wastes in your organization, you’ll be ready for a more mature program like Six Sigma. Some have now started to call this “Lean and Six Sigma”.
It needn’t be a case of “either…or”. Instead, it may be a case of the whole being greater than the sum of the parts. Lean and Six Sigma, apart from one another, are very good quality improvement tools. Together, Lean and Six Sigma are great!