Improve Business Processes

A work instruction stops being standard when the process changes but the document does not. When accounting software, controls, or responsibilities shift, employees need instructions that still match the work in front of them. Standard work instructions turn a procedure into clear task-level direction. They can support purchasing, accounts payable (AP), accounts receivable (AR), inventory […]

Well-Defined Processes are easy to create with the “Plan-Do-Check-Act” approach. Are you ready to improve your business?

How long does process improvement take? Use process improvement half-life, PDCA, Pareto priorities, complexity, skills, and action-plan milestones to estimate the timeline.

The COVID-19 pandemic entered our lives suddenly, impacted business process management, and brought with it a rapid transition to new work systems and policies. For business process management, this has required plenty of changes all at once, and many of them are still with us. Ask yourself: how much of the way your company operates […]

If you deliver a consistent product, everything else takes care of itself, right?

There are many types of software you can use, but what software do you need to run a business? Most companies answer that question twice: once when they buy the tool, and again a year later when they work out whether anyone actually opens it. Ask yourself the harder version of the question. Which of […]

Determining the cause of process variability is the key to understanding how to reduce it.

Work does not become consistent simply because everyone uses the same software or attends the same meetings. A process is consistent when remote and in-house employees understand the same requirements, use the same current guidance, complete the same controls, and produce comparable results. If one group depends on hallway conversations while another depends on scattered […]

How can chefs, restaurateurs, and restaurant owners adapt to new challenges in the catering sector? Build repeatable policies for mobile ordering, customer incentives, menu decisions, delivery, and food safety.