Improve Business Processes

Large-scale manufacturers rarely lose efficiency in one dramatic event. They lose it in five ordinary places: unplanned downtime after a workplace injury, a line that stops when the only trained operator is away, manual quality checks that people cannot sustain, faults nobody sees until the line halts, and machinery run to failure. Each of those […]

Business process management connects strategy, process ownership, measurement, control, and improvement to produce reliable business results.

Learn how to choose, calculate, and interpret control charts for continuous improvement with a worked weekly-sales example.

Among the many industries struggling against the immensity of the COVID-19 outbreak, hospitality businesses, including restaurants, hotels, and tourism attractions, were undoubtedly among the hardest-hit. The U.S. impact was severe: leisure and hospitality employment fell by 7.7 million, or 47 percent, in April 2020. Clients needed to know that a hospitality business was still around, […]

What if sales rise 10% but profit margin stays flat? Learn how continuous improvement uses feedback, measurement, corrective action, audits, and management review to improve process results.