Director of Quality Job Description

DIRECTOR OF QUALITY SUMMARY OF FUNCTIONS

The Director of Quality ensures that the organization’s products and services are in compliance with the company’s quality requirements, in addition to complying with customer and regulatory requirements for quality, safety, and reliability.

DIRECTOR OF QUALITY ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the development, implementation, and strict adherence to a quality program. Develops and/or reviews standards, policies, and procedures for all functions and departments involved with or related to the production of all products. The Director of Quality has the ultimate authority and decision over the shipment of any product or products and accepts the responsibility for products being in compliance with all regulatory and company standards.
• Reviews and resolves quality control problems/concerns with the Quality Control Manager and others including vendors, customers, quality control personnel, and any personnel related to production.  Coordinates and assists with vendor inspections.
• Periodically inspects completed quality control checklists, forms, and other documents; randomly inspects and verifies quality control checks for conformance to prescribed standards.
• Schedules and performs quality audits and reports findings to the President, Quality Control Manager and Vice President of Production and Operations; develops corrective action plans and ensures timely resolution of findings.
• Receives and reviews all customer satisfaction surveys and customer contacts and complaints. Reviews complaint trends and product/component failure analysis; reviews corrective actions with appropriate personnel.
• Prepares reports and other documentation required by regulatory agencies and to support the quality function.

ORGANIZATIONAL RELATIONSHIPS

Reports directly to the President. Supervises, trains, and assists all quality control personnel. Directs quality-related activities in conjunction with Manufacturing, Engineering, Purchasing, Customer Service, and any other department/function that affects the quality of the organization’s goods or services.

PROCEDURES

The Director Of Quality Job Description is mentioned in the following procedures:

DIRECTOR OF QUALITY QUALIFICATIONS

A bachelor’s degree in engineering or quality is required, as is 10 years of experience in Quality Assurance/Quality Management. A master’s degree in quality or a relevant field of science (e.g., bioengineering degree for a bioengineering company) is preferred.

Must have proven ability to lead a diverse team of technicians. Excellent communication skills and the ability to work well with people at all levels are essential. Must be able to demonstrated strong organizational and managerial skills. Project management experience is a must; prefer someone with strong MS-Project skills.

The ideal candidate is certified in one or more quality-related disciplines (e.g., CQA, CMQ/OE, PMP). Experience with MS-Office and Minitab are extremely helpful.

DIRECTOR OF QUALITY PHYSICAL DEMANDS

Ability to communicate orally with customers, vendors, management and other co-workers is crucial. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information and to prepare or inspect documents.

No heavy lifting is expected. Exertion of up to 10 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and fax machines.

Good reasoning ability is required to solve a wide range of business problems. Able to apply statistical calculations, analysis of variance, correlation techniques, and sampling theory as well as algebra, linear equations, and other analytics as required. Able to understand and utilize Internet server and network reports to conduct business.

WORK ENVIRONMENT

The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer.