The Quality Manage is responsible for overall development, implementation, and maintenance of the organization’s Quality Management System (QMS).
Reports directly to the Director of Quality. Works in conjunction with Procurement, Production, and any other department that has an effect on the quality of the organization’s products.
The Quality Manager Job Description is mentioned in the following procedures:
Procedure ID and Name
Policies & Procedures Manual
|AD1000 Document Control||Sales and Marketing|
|AS1000 Document Control||AS 9100|
|AS1020 Management Responsibility||AS 9100|
|AS1070 Customer Communication||AS 9100|
|AS1100 Preproduction Quality and Planning||AS 9100|
|AS1110 Supplier Evaluation||AS 9100|
|AS1130 Receiving and Inspection||AS 9100|
|AS1140 Control of Production-Service Processes||AS 9100|
|AS1150 Manufacturing||AS 9100|
|AS1170 Customer Property||AS 9100|
|AS1180 Control of Monitoring and Measuring Equipment||AS 9100|
|AS1210 Monitoring-Measurement of Processes||AS 9100|
|AS1230 Control of Nonconforming Material||AS 9100|
|AS1240 Data Analysis-Continual Improvement||AS 9100|
|AS1250 Corrective Action||AS 9100|
|AS1260 Preventive Action||AS 9100|
|FS1070 Hazard Analysis||ISO 22000|
|FS1100 Supplier Evaluation||ISO 22000|
|FS1120 Manufacturing||ISO 22000|
|FS1140 Control of Monitoring and Measuring||ISO 22000|
|FS1150 Control of Potentially Unsafe Food Product||ISO 22000|
|FS1190 Product Recall||ISO 22000|
|ITAD110 IT Department Satisfaction||Computer & Network (IT)|
|ITAM103 IT Vendor Selection||Computer & Network (IT)|
|ITSW106 Software Documentation||Computer & Network (IT)/Software Development|
|ITSW107 Software Testing||Computer & Network (IT)/Software Development|
|ITSW109 Software Releases Updates||Computer & Network (IT)/Software Development|
|MFG111 Corrective Action||Business Sampler|
|PM1030 Product Recalls||Sales and Marketing|
|PUR101 Vendor Selection||Accounting|
|PUR104 Receiving and Inspection||Accounting|
|QP1000 Document Control||ISO 9001 QMS|
|QP1030 Control of Nonconforming Product/Material||ISO 9001 QMS|
|QP1040 Corrective Action||ISO 9001 QMS|
|QP1050 Preventive Action||ISO 9001 QMS|
|QP1060 Management Reviews||ISO 9001 QMS|
|QP1120 Vendor Evaluation||ISO 9001 QMS|
|QP1130 Preproduction Planning||ISO 9001 QMS|
|QP1140 Manufacturing||ISO 9001 QMS|
|QP1150 Identification and Traceability||ISO 9001 QMS|
|QP1170 Control of Monitoring & Measuring Equipment||ISO 9001 QMS|
|QP1180 Process Monitoring and Measurement||ISO 9001 QMS|
|QP1200 Data Analysis & Continual Improvement||ISO 9001 QMS|
|QP1210 Receiving and Inspection||ISO 9001 QMS|
|QP1220 Purchasing||ISO 9001 QMS|
A bachelor’s degree in engineering or quality is required, as is 10 years of experience in Quality Assurance/Quality Control. Current CQA or similar certification is required.
Quality managers must have proven ability to lead a diverse team of technicians. Excellent communication skills and the ability to work well with people at all levels are essential. Must have strong organizational, analytical, problem solving, and management skills. Experience with MS-Office (especially Excel, Word) is needed. Project management experience is a plus.
Ability to communicate orally with customers, vendors, management, and coworkers is crucial. Regular use of phone and email for communication is essential. Hearing and vision correctable to within normal ranges is essential for normal conversations, receiving ordinary information, and preparing or inspecting documents.
The ability to remain in a stationary position roughly 50% of the time, as well as the ability to move about the office occasionally (accessing files/storage, office equipment, computers and other office productivity devices, attending meetings, etc.), is required.
Using a computer while sitting for extended periods is common. Quality managers must also be able to position self to maintain equipment, including under tables and desks.
No heavy lifting is expected, though occasional exertion of 10-20 lbs. of force (e.g., carrying a laptop, binder, or both) is required. Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).
The job is normally performed indoors, in a traditional office setting. Extended periods of sitting while using a computer or other devices are common. Occasional travel to vendor sites (10-15%) for audits, inspections, etc., may be required.
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