AS9100-D Customer Satisfaction Procedure Template Word

Ensure customer satisfaction with the AS9100-D Customer Satisfaction Procedure Template Word from Bizmanualz. This comprehensive template provides a step-by-step guide to implementing a customer satisfaction program that meets the requirements of AS9100-D, the international quality management standard for the aerospace industry.

The AS9100-D Customer Satisfaction Procedure Template Word includes all the necessary forms, checklists, and procedures to help you establish a customer satisfaction program that meets the needs of your organization and your customers. The template is fully customizable, so you can tailor it to your specific requirements and integrate it seamlessly into your existing quality management system.

With the AS9100-D Customer Satisfaction Procedure Template Word, you can:

Establish a customer satisfaction program that meets the requirements of AS9100-D
Identify and measure customer satisfaction metrics
Develop procedures for addressing customer complaints and feedback
Implement a continuous improvement process to enhance customer satisfaction

By implementing a customer satisfaction program that meets the requirements of AS9100-D, you can improve customer loyalty, increase customer retention, and enhance your organization’s reputation in the aerospace industry. The AS9100-D Customer Satisfaction Procedure Template Word from Bizmanualz is the perfect tool to help you achieve these goals.

Order your copy of the AS9100-D Customer Satisfaction Procedure Template Word today and start improving customer satisfaction in your organization.

Customer Satisfaction Procedure AS9100

The Customer Satisfaction Procedure AS9100 identifies the steps for obtaining information regarding aerospace customers’ perception as to whether the company’s products and services are meeting their stated (and unstated) requirements. The procedure applies to Customer Service. (6 pages, 1356words)

Customer Service Representatives should contact customers after the sale to determine their satisfaction with the company’s products and/or services. The company should use information gathered by Customer Service Representatives to make improvements in its products, services, internal operations, and other aspects of the business.

Customer Service Representatives should periodically review and summarize customer feedback, to help the company determine if it is making progress with regard to user satisfaction levels and to identify trends. Customer Service Representatives should report on customer feedback at Management Review meetings.

Customer Satisfaction AS9100 Responsibilities

Customer Service Representatives are responsible for interfacing with the customer after the sale and for monitoring and relating information regarding customer perceptions of the Company and its ability to satisfy their requirements.

The Customer Service Manager is responsible for managing a group of Customer Service Representatives (CSRs), resolving issues that cannot be resolved by CSRs, escalating issues to upper management where necessary, and reporting to Top Management on customer service tasks and issues.

The Senior Onsite Manager is responsible for ensuring that their site’s products and services meet or exceed customer requirements.

Customer Satisfaction AS9100 Definitions

Customer perceptions – Customer perceptions represent the feelings and attitudes for the organizations products and services. Monitoring examples can include customer surveys, customer feedback on delivered products and services, customer meetings, market-share analysis, compliments, complaints, dealer reports, warranty claims or provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal.

Customer Satisfaction Procedure AS9100 Activities

Aerospace Customer Satisfaction
AS9100 Post-Sale Follow-Up
Aerospace Customer Satisfaction Survey
Aerospace Customer Satisfaction Review

Aerospace AS9100 References

AS9100:2016 Rev D, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.
Quality Procedures