AS9100 Customer Satisfaction Survey Template Word
The AS9100 Customer Satisfaction Survey Template Word is a comprehensive tool designed to help aerospace and defense organizations measure customer satisfaction levels. This template is specifically tailored to meet the requirements of AS9100, the international quality management standard for the aerospace industry.
The survey template is easy to use and can be customized to suit the specific needs of your organization. It includes a range of questions that cover all aspects of the customer experience, from product quality and delivery times to customer service and support. The survey is designed to be completed by customers, and can be distributed via email, online, or in person.
Using the AS9100 Customer Satisfaction Survey Template Word can help your organization identify areas for improvement and make data-driven decisions to enhance customer satisfaction. The survey results can be analyzed to identify trends and patterns, and the feedback can be used to develop action plans to address any issues that are identified.
The AS9100 Customer Satisfaction Survey Template Word is an essential tool for any aerospace or defense organization that is committed to delivering high-quality products and services to its customers. By measuring customer satisfaction levels, you can ensure that your organization is meeting customer expectations and maintaining a competitive edge in the industry.
>Customer Satisfaction Survey AS Template
The Customer Satisfaction Survey AS Template helps the company gather valuable feedback and suggestions from the customer. On a monthly basis, Customer Service Representatives should print a sales order report, listing sales orders completed between 90 and 120 days ago. An AS1190-2 CUSTOMER SATISFACTION SURVEY and business reply envelope, addressed to the company’s Quality Assurance department, should be prepared and addressed for each customer listed on the sales order report. If a contact person is not listed, the survey should be sent to the person in charge of the customer’s department that purchased the product.
Waiting 90 days after the sale should allow the customer sufficient time to use the equipment, experience any problems, and determine their level of satisfaction with the product’s performance, quality, and suitability. When a customer returns the Aerospace Customer Satisfaction Survey, the Mail department should promptly route the form to Quality Assurance for review. QA should retain a copy of the AS1190-2 in a master file for statistical analysis and review and forward the original survey to Customer Service Representatives for any immediate action required.
If corrective action is required or if the customer raises concerns about the product/service, Customer Service Representatives should contact the customer by e-mail and/or phone to resolve the situation, including following standard customer complaint handling procedures, where applicable. The completed Customer Satisfaction Survey AS Template should be filed in the customer file and/or logged in the customer database. A copy of the form may be routed to department managers for their review (e.g., to determine if improvements to products or operational or design areas are required).