The aerospace Control of Nonconforming Outputs Procedure AS9100 outlines the procedures for the handling and disposition of nonconforming material (now called outputs). Any nonconforming output is to be identified, segregated, and documented to prevent its inadvertent use. All nonconforming outputs will be analyzed and reviewed to determine the appropriate disposition action.
The aerospace procedure applies to all nonconforming materials found by the company during quality inspection, testing, and verification. (6 pages, 1087 words)
The Quality Assurance Manager, with the help of the Production Manager, the Engineering Manager, and/or the Procurement Manager, is responsible for determining the disposition of nonconforming products.
All Employees are responsible for identifying nonconforming or suspected nonconforming product or outputs and notifying management of the nonconformance.
Design/Engineering or its delegate are responsible for authorizing dispositions of “use-as-is”, rework, or “repair”.
Containment – Action taken to identify, isolate, control, and mitigate the impact of a nonconformity to stop the problem from getting worse.
Interested parties –include external providers, internal organizations, customers, distributors, and regulatory authorities requiring notification of nonconforming products and services.
Nonconforming (NC) Outputs – nonconforming product or service generated internally, received from an external provider, or identified by a customer which does not meet specifications (i.e., one or more characteristics does not meet specified requirements). Nonconforming output is typically found during verification, inspection, test activities or outputs returned by customers.
NCR – Nonconformity (or nonconformance) report.
RGA – Return Goods Authorization; giving a customer express permission to return outputs that do not satisfy customer’s needs.