The Management Responsibility Procedure AS9100 outlines the methods for Top Management to meet periodically to review the organizations Quality Management System (QMS) to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organization. (6 pages, 1132 words)
Top Management meets to collect timely feedback on the performance and effectiveness of the QMS, determine and select opportunities for improvement, and implement any necessary actions to meet customer requirements and enhance customer satisfaction.
Top Management is responsible for effective implementation of this procedure, as well as for the suitability, adequacy, and effectiveness of the entire QMS.
Department Managers, are responsible for providing information action item status, overall QMS performance, and their respective process performance and effectiveness.
Quality Management is responsible for reporting to Top Management on the performance of the QMS and any need for improvement.
Management Team – Consists of Top Management, Department (functional area) Managers, and Quality Management, at a minimum.
Top Management – Generally, a group of Company officers (e.g., chief executive officer, chief financial officer) with primary responsibility for decisions and activities affecting the Company in the long term (e.g., strategic planning); may also be referred to as “senior level management”. Depending on context, the term could refer to a location’s top management (e.g., plant director).
CAR – Corrective Action Report documents steps taken to permanently resolve nonconformities.
COQ – Cost of Quality is a short from of COPQ.
COPQ – Cost of Poor Quality is a method for determining the costs associated with a quality system that include costs of control (prevention and appraisal) plus the costs of failure (internal and external).
CP – Control Plan, is used to control risks identified in an FMEA.
FMEA – Failure Modes Effects Analysis, a method of determining risks and assigning priorities for taking actions to reduce risks.
MSA – Measurement Systems Analysis determines the suitability of measurement devices, users, and the environment measurements are captured within.
MRB – Material Review Board is a team used to determine the disposition of nonconformities.
Objective – an aim, goal, or end of action. In business terms, a well-worded objective is Specific, Measurable, Achievable, Result-oriented, and Time-bound (SMART).
OTD – On Time Delivery is a standard performance measure for delivery processes.
SPC – Statistical Process Control (SPC) is a method of deriving the process variability from the mean to detect special cause variation.