Customer Property Procedure AS9100 | AS1170

Customer Property Procedure AS9100

The Customer Property Procedure AS9100 defines the methods to be used to identify, verify, protect, and safeguard customer property while it is in the company’s control. The procedure applies to any items supplied by aerospace customers, including aircraft components and materials supplied for inclusion in products, tooling and fixtures used in manufacturing and inspection processes, and intellectual property. (6 pages, 556 words)

Customer Property AS9100 Responsibilities:

Customer Service Representatives are responsible for notifying the Production Manager and Purchasing of the customer’s intent to supply materials during the quotation and contract review processes and coordinating delivery of customer supplied materials.

The Inventory Control Manager is responsible for identifying items as coming from or belonging to the customer, keeping those items segregated from other production materials/tools, and maintaining control of customer inventory.

The Production Manager is responsible for managing customer supplied tooling and fixtures.

The Engineering Manager and the Sales Manager are responsible for managing and safeguarding customer’s intellectual property.

Quality Management is responsible for auditing all customer property.

Customer Property AS9100 Definition:

Intellectual property – Creation(s) of intellect having commercial value, including copyrighted (e.g., literary or artistic works) and ideational property (e.g., patents, appellations of origin, business methods, and industrial processes).

Customer Property Procedure AS9100 Activities

• Receipt, Inspection, and Stocking of Customer Supplied Items
• Unsuitable or Missing Items
• Customer Intellectual Property

Customer Property Procedure AS9100 Forms

• Materials Return Notice