employee training

Commitment to quality starts at the top of your organization and flows from there.

Writing Job Descriptions is easily learned. Job descriptions are prepared for all positions in the company to serve as an organizational aid for identifying and delegating responsibilities, coordination, and division of work and prevention of duplication of efforts. How do you write job description?

The trend is eLearning right now and there’s a good reason behind it. When conducted the right way, it can create incredible outcomes while diminishing expenses and further developing the learners’ capabilities. Unlike in-person training, an online corporate training course is accessible to a large group of employees at the same time. What is the […]

Your set of call center Standard Operating Procedures (SOP) contains standards for carrying out day-to-day activities. Documenting call center business processes is a good idea in any high-performing business, and it can help single departments run more efficiently. Why are call center standard operating procedures important?

Does your company lack structure when doing simple tasks? Are your staff members too dependent, seeing the need for them to be more self-reliant? Do you find yourself pondering streamlining the processes of your rapidly expanding company? Then you will begin to understand the question: why is it important to have standard operating procedures?

Organizations usually design employee training courses that cater to most of their employees. But there can be few employees who cannot either see or listen which makes it hard for them to learn. How do you make eLearning 508 compliant?

The quality of training both new and existing employees receive is key to staff retention. With 70% of high-retention-risk employees confessing to leaving their job in a bid to further their career, it’s essential that your company’s procedures are easy to understand and that your employee training is spot on. What are common training mistakes?

The COVID pandemic turned the working world upside down. Within a short period, hundreds of companies switched from brick-and-mortar operations to running a business with remote employees. Leaving the question: How do you train remote employees to work more effectively?

There is no simple answer to the question of the time commitment for an ISO Quality Management System (QMS). There are a number of variables to consider including the ISO standard you are registered to, the number of employees, the capability of your management team, the complexity of your business processes, and your knowledge of […]