employee training

The trend is eLearning right now and there’s a good reason behind it. When conducted the right way, it can create incredible outcomes while diminishing expenses and further developing the learners’ capabilities. Unlike in-person training, an online corporate training course is accessible to a large group of employees at the same time. What is the […]

Your set of call center Standard Operating Procedures (SOP) contains standards for carrying out day-to-day activities. Documenting call center business processes is a good idea in any high-performing business, and it can help single departments run more efficiently. Why are call center standard operating procedures important?

Does your company lack structure when doing simple tasks? Are your staff members too dependent, seeing the need for them to be more self-reliant? Do you find yourself pondering streamlining the processes of your rapidly expanding company? Then you will begin to understand the question: why is it important to have standard operating procedures?

Organizations usually design employee training courses that cater to most of their employees. But there can be few employees who cannot either see or listen which makes it hard for them to learn. How do you make eLearning 508 compliant?

The quality of training both new and existing employees receive is key to staff retention. With 70% of high-retention-risk employees confessing to leaving their job in a bid to further their career, it’s essential that your company’s procedures are easy to understand and that your employee training is spot on. What are common training mistakes?

Remote and hybrid teams are now a permanent part of how companies operate. Plenty of businesses run without a brick-and-mortar office at all, and even the ones that kept their space have people logging in from kitchen tables and spare bedrooms. According to Pew Research Center, 75% of employed adults with jobs that can be […]

How much time do you spend on your ISO QMS annually? For planning purposes, a small company of 50 employees might assign about 43 to 47 coordinator days per year to internal audits, audit findings, certification support, nonconformance review, management review, training, supplier quality, calibration, documentation, and improvement projects. That is an illustrative workload, not […]

Standard Operating Procedures (SOPs) entail step-by-step guides or instructions on how certain business activities are performed. They are essential for any growing business that strives for efficient output. A good SOP cuts back on the training resources you spend on every new hire and ensures that you are providing consistent products or services to your […]