We received an inquiry recently on our process implementation page, where we ask: ‘How do you train and communicate with your team?’ A reader from a large school district wrote in saying that their district is in the midst of many changes. The district faces many communications and training challenges, especially when introducing new information technology for employees. The reader went on to ask, ‘How do large companies communicate and prepare training for organizational change or implementation?’ How can you make sure employee training is successful and practical?
Will Employees Skip Training When a Customer Calls?
Though a school district may be an extreme example, it shares practical challenges similar to many geographically dispersed organizations where employees work independently. Teachers may work at dozens of locations. Culturally, teachers work independently most of the time and are highly self-directed. Every teacher answers to many customers–classroom parents–to whom they must be responsive. Daily schedules are rigid, driven by the defined length and periods of the school day. Non-class in-service training and meeting time is scheduled long in advance.
Any organization with a distributed workforce that works directly with customers faces similar employee training challenges. Does your workforce travel? Do your employees manage customer relationships in the field? Would your field employees skip training if a customer calls? Think: field sales, field service, field engineering, route delivery. For many such organizations, in-person group training is probably not practical.
If Employee Training Is Not Practical, What Do You Do?
But employee training is still essential. For example, your route sales and delivery professionals across the Americas require training on a new ordering system. As in the case of teachers in a school district, their workdays are prescribed by customer’s strict time constraints. Any time available for training needs to be measured in tens of minutes. Further complicating matters, every employee’s availability is different. And by the nature of their work and work culture, they operate independently.
Clearly, building a employee training program based on inflexible, one-size-fits all classroom training isn’t going work. But self-paced user-driven independently administered training would work. So video content was developed in three to 10-minute bites that employees could access at any time. The information was organized so that students could approach the training either sequentially, or as needed during the day. Materials and delivery were customized to work with the limited mobile bandwidth and small screens employees had.
A technology partner configured an on-line “campus” web site, complete with quizzes and completion-tracking built in so that the corporation knew who had been exposed to the material, and had demonstrated proficiency. Compliance metrics helped the company roll-out new features and capabilities at times when metrics indicted likely acceptance by workers.
Do You Have a Distributed Employee Training Challenge?
If your corporation, school district or other organization employs independent workers and you are budgeting for a training solution, contact Bizmanualz for a demonstration. While the content can be custom-developed for your organization, you will benefit by sharing the on-line infrastructure, which today is hosting proprietary video training for several large, distributed organizations.
With an understanding of your needs, your content can be developed and hosted in an on-line campus customized for you. Just as Bizmanualz has the largest library of pre-written policies and procedures, we can provide an existing on-line campus so that you don’t have to re-create the wheel.