Are financial performance objectives more critical than you think? While almost every business pays attention to financial performance, studies show that small and medium sized businesses in particular frequently do not engage in thorough financial planning, including the development of financial performance objectives.
Let’s look at an important aspect of using planning and the continually improving process approach to enhance financial performance — setting and reviewing financial performance objectives, then taking appropriate action.
Kaplan and Norton’s concept of a Balanced Scorecard at times has been discounted by some business improvement professionals with the claim that there is no real “balance” in business; there has to be clear priorities.
Kaplan and Norton probably didn’t mean balance in an exact and literal way — that there has to be perfect balance in all areas of business. Their point is that to be successful a business needs to pay attention to, and work to improve, ALL key business areas. Kaplan and Norton present a basic set of four segments: Customer, Learning & Growth, Internal Processes, and Financial, as a method for achieving some “balance” in your business.
According to Kaplan and Norton, many companies pay too much attention to, and guide their business disproportionately by, the financial aspects of their business. Too frequently, they also gauge success only by short term financial factors like Profit. Of course financial factors are important. Without financial success virtually no business will be around for long. On the other hand, financial success, no matter how great, will be short lived if a business is not paying attention to satisfying customers or its internal processes.
Of course companies pay attention to financial performance, sometimes too much so. But monitoring financial performance is a lagging indicator; it looks at results that tell you how you have done in the previous period. Obviously at that point it is too late to do anything to alter or improve the financial performance. What really drives financial performance is setting SMART financial performance objectives based on clear goals. Then, create detailed action plans or strategies that will lead to the financial performance objectives being achieved.
Setting financial performance objectives that can be measured on weekly and monthly basis means you are measuring leading indicators of financial performance; numbers that indicate or predict what the end of period numbers will be. Leading indicators provide valuable information about financial performance, and they provide the opportunity to take corrective or improvement action instead of passively waiting to learn results when the period is over.
For example, if your company has significant cash reserves in investment accounts, setting objectives followed with action plans can improve financial performance in this area. It allows you to actively affect performance instead of just accepting whatever return results happen to occur that year.
Let’s say you set an aggressive but realistic objective of a 5% annual return on account balances. The plan should call for a monthly review of account statements and of how well current account types and providers are helping you reach your objective. If current accounts are not meeting the objective, then the action plan would call for searching out and reviewing other account options in order to find accounts that would meet, or at least come closer to meeting, return objectives. If these accounts meet other criteria (such as insurance and convenience), then funds would be shifted to the higher return accounts.
As this example illustrates, using financial performance objectives, leading indicators, and action plans provide the kind of proactive approach that doesn’t leave results to chance. Plus, the same philosophy can be applied to all areas of finance such as cost of capital, days sales outstanding, and inventory turns.
Keep in mind, however, as the Balanced Scorecard approach emphasizes, financial numbers are not the only factor employed in driving a business. Numbers themselves do not mean everything. Consider our above example. If you have a great relationship with a bank and conduct most of you business there, it may not be worth moving a large money market account over one-tenth of one percent. (You may, however, want to mention to the account manager that a competitor is beating their rate.) If there is a more considerable difference that could lead to significantly missing an objective, then it calls for action.
Key components of well-defined processes are objectives that are consistently measured and reviewed. All of the Bizmanualz Policies, Procedures & Forms product line use continually improving, well-defined process approach to managing business segments, including our Finance Policies, Procedures & Forms Manual.
Having control of your business or department means having control of the processes that makes your business run on a daily and weekly basis. This includes a clear picture of what you are trying to accomplish and how well you are doing. Are you in control?