Business and organizational development is about business process change: not as in “process change – the event”, but “process change – the journey“. What’s Your Plan to Document Processes Procedures during your process journey?
Your business processes change in response to market forces, competition, regulations, customer demand, the economy, culture, personal beliefs, and many other factors. The question isn’t about what is causing the business process changes — we know your business processes are going to change — the question is do you have a plan to document processes and procedures?
Usually, we define our business processes as we develop them. We look at the process as it is now and write it down. Granted, there are some processes that are so simple, it doesn’t make sense to document them. Are you writing procedures without knowing where you are or where your headed? In other words, basically documenting key processes in order to be compliant? Documenting those processes without a plan?
Staying Ahead of Change
Everything changes. We don’t want to adhere to our procedures so rigidly that we’re unprepared for change. We need to review our processes routinely – as we’re in the midst of them, and on a periodic basis – so we know if we’re getting the results we want. This way, we also know if we’re making our customers happy, if we’re staying abreast or ahead of the competition, and if we’re taking advantage of every opportunity. Are your process driving the expected results you planned?
How many times have you had to document something and wished you had a map showing “You Are Here”? Or, wished you’d started with a better procedure plan to document processes procedures?
Where it makes sense, we make a plan to document processes procedures so that, among other things, we:
(a) have a baseline for improving them and,
(b) can train people, should the need arise.
You don’t want to find yourself parachuting into a continuous journey somewhere in the middle of it. It would be like being set down in uncharted territory without a plan (map), let alone the proper provisions and tools.
After several unsuccessful attempts to make deadlines and meet other ill-defined or undefined requirements, you would come to the realization that your are starting the journey in the middle without a clear view of where you are.