change

Information technology changes how work moves, how decisions are made, and which skills matter across an organization.

Innovation fuels improvement: improved products and features, improved methods, and improved knowledge. Do you know the history of innovation?

The COVID-19 pandemic entered our lives suddenly, impacted business process management, and brought with it a rapid transition to new work systems and policies. For business process management, this has required plenty of changes all at once, and many of them are still with us. Ask yourself: how much of the way your company operates […]

You can often recognize a familiar writer before you reach the name at the bottom of the page. The vocabulary, rhythm, examples, and point of view form a pattern. That pattern is a writing style, and it becomes stronger when a writer makes deliberate choices instead of copying whatever sounded impressive in the last article […]

Process maps show work at different levels of detail. Compare high-level, low-level, swim lane, document, activity, workflow, and rendered maps to choose the right view for improvement and change.

Moving your business to another state is more than a change of address. Registrations, taxes, employees, equipment, utilities, suppliers, and customers can all depend on the same moving date. The move becomes much easier when every dependency has an owner and a deadline. A detailed checklist helps you manage what must happen before, during, and […]

Learn seven practical ways to facilitate organizational change through stakeholder baselines, targeted strategies, measurement, communication, and reinforcement.

Rendered process maps help teams see how current-state waste, future-state process design, and a clear improvement story connect so change is easier to understand and support.

Learn how to change current business operations with a structured plan, advance education, supervisor preparation, measured rollout, follow-up, and post-change review.