When it is determined that a correction or corrective action is required, such action should begin with a FSMS Corrective Action Request Template. Every CAR must include a description of the problem, observation, or nonconformance, as well as when and where it was observed. The Food Safety Team Leader should forward the FS1170-2 CORRECTIVE ACTION REQUEST to the manager of the responsible department, who should identify a person responsible for investigating and/or taking the necessary actions to correct and prevent the recurrence of the problem. The Department Manager should notify the FSTL of the assignment, and the FSTL should identify the individual responsible for the investigation on the Food Safety Corrective Action Request form. The Food Safety Team Leader should provide one copy of the Corrective Action Request form to the individual responsible for the action or determination of the action. The FSTL should keep a copy of the FS1170-2 in the Open Corrective Action file.
The assigned person should investigate the problem to determine the underlying, or root, cause or causes. The person(s) investigating should record any observations, measurements, and the results of this investigation on the FS1170-2 CORRECTIVE ACTION REQUEST. In the event that the Department Manager assigns responsibility for implementing corrections and corrective actions to a specific individual, the Food Safety Team Leader will record the name of the person and the target date for completion on the FS1170-2 CORRECTIVE ACTION REQUEST. Recommendations for changes to a PRP or the HACCP plan should be recorded in the appropriate section of FS1170-2 CORRECTIVE ACTION REQUEST. Upon completion, the person responsible for completing the actions will sign the FS1170-2 CORRECTIVE ACTION REQUEST and return it to the Food Safety Team Leader for review.
The Food Safety Team Leader will review the corrective actions taken and determine the appropriate follow-up or verification required. The verification will be briefly described in the verification of implementation section of FS1170-2 CORRECTIVE ACTION REQUEST. If it is determined that the actions taken are not effective, a new FS1170-2 CORRECTIVE ACTION REQUEST will be generated and the new FS1170-2 will be referenced in the Verification of Implementation section of the previous FS1170-2.