Return Goods Procedure | REV110

Return Goods Procedure

The Return Goods Procedure outlines the steps and documents used for customers returning products to your company. The return and refund policy ensures adequate control of inventory and timely refunds to customers. The return goods procedure applies to all products and services sold by your company and affects the following departments: sales, customer service, inventory control, quality assurance and accounting. (6 pages, 1866 words).

Return Goods Responsibilities:

The Sales Manager, Customer Service Representatives, or the Service Manager will prepare a Returned Goods Authorization and resolve damages and discrepancies.

The Credit Manager approves refunds requested after a 30 day period.

The Accounting Manager prepares the customer refund for returned goods.

Return Goods Procedure Activities

• Origination
• Receiving Return Goods and Processing
• Returned Goods Disposition

Return Goods Procedure Forms

• 30 Day Satisfaction Guarantee Form
• Return Goods Authorization Form