Business Category: Write Better Procedures


Do You Have a Plan to Document Processes and Procedures?

Business and organizational development is about business process change: not as in “process change – the event”, but “process change – the journey“. Your business processes change in response to market forces, competition, regulations, customer demand, the economy, culture, personal beliefs, and many other factors. The question isn’t about what is causing the business process changes — we know your business processes are going to change — the question is do you have a plan to document processes and procedures? Continue reading…

How to Simplify Complex Processes

There are many reasons why procedures become too complex. Many revolve around “too much”, “too many”, or “I don’t know what you’re talking about.” Reducing the complexity of your procedure is simple. Keep it simple. Less is more. Don’t go into long explanations, use industry- or profession-specific terminology, or try to dispense too much information. Remember — complexity is one of the enemies of consistency and quality. So how can you simplify complex processes? Continue reading…

How to Write Error-Free Procedures

It’s at times like these — when the business world is still unsettled after several years of turmoil and prevailing wisdom doesn’t see a quick end to the situation for any of us — that we tend to forget about the far horizon and concentrate on what’s directly in front of us. It’s only natural. Who can think about next year when you’re worried about next month? Continue reading…