Business Category: Write Better Procedures


Difference Between Processes and Procedures

What’s the Difference Between Processes and Procedures?

The difference between processes and procedures can be summed up as breadth and depth. A process defines the big picture and highlights the main elements of your business–breadth. A procedure captures those elements and adds more information for functional responsibilities, objectives, and methods–depth. Taken together, they each have different roles to play in defining the standard operating model of your business. Continue reading…

How to Document Processes and Procedures

Why are you writing a procedure? Most people write procedures to document their daily tasks so they can train others or comply with some requirement — kind of a “punch card” or “time clock” mentality. Others are documenting a process so they can produce better process results — a business process improvement mentality. These are two very different reasons for writing procedures and your answer defines the results you will get with your procedures. If you want to change your results then you need to change your thinking. So what’s the best way to document processes and procedures? Continue reading…

Policies and Procedures Questions Answered

There is a lot to do for visitors like you at the Bizmanualz website. You can read informative blog posts or articles, download policies and procedures samples, or simply browse our products and services. You can also ask us about your policies and procedures projects or business improvement initiatives through our blog or other social media channels. What are some common policies and procedures questions we get? Continue reading…

Why People Don’t Follow Procedures

We always start our Well-Defined Processes Class by asking the participants “what’s wrong with your policies and procedures where you work?” and we always get the same answers. Students come to the class from different industries, companies, and geographies and yet we still get the same answers every time. So what are the real reasons behind why people don’t follow procedures? Continue reading…

What Makes Good Procedures Good?

Writing good procedures is an iterative process. The basic steps include developing a process map, drafting the procedure, drafting supporting documents (e.g. forms, job descriptions), testing the documented procedure with the real users, and then continuously updating your process map, procedure, and supporting documents in a PDCA cycle of continual improvement. Continue reading…