Business Category: Write Better Procedures


Procedure Complexity

Are Your Procedures Too Complex?

There are many reasons why procedures become too complex. Many revolve around “too much”, “too many”, or “I don’t know what you’re talking about.” Reducing the complexity of your procedure is simple. Keep it simple. Less is more. Don’t go into long explanations, use industry- or profession-specific terminology, or try to dispense too much information. Remember — complexity is one of the enemies of consistency and quality. So how can you simplify complex procedures? Continue reading…

Difference Between Processes and Procedures

What’s the Difference Between Processes and Procedures?

The difference between processes and procedures can be summed up as breadth and depth. A process defines the big picture and highlights the main elements of your business–breadth. A procedure captures those elements and adds more information for functional responsibilities, objectives, and methods–depth. Taken together, they each have different roles to play in defining the standard operating model of your business. Continue reading…

How to Document Processes and Procedures

Why are you writing a procedure? Most people write procedures to document their daily tasks so they can train others or comply with some requirement — kind of a “punch card” or “time clock” mentality. Others are documenting a process so they can produce better process results — a business process improvement mentality. These are two very different reasons for writing procedures and your answer defines the results you will get with your procedures. If you want to change your results then you need to change your thinking. So what’s the best way to document processes and procedures? Continue reading…