Shipping Manager Job Description

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The Shipping Manager oversees day-to-day functions of the organization’s Shipping Department and guides and instructs Shipping personnel. The Shipping Manager also monitors the department’s performance for areas and ways to improve quality and performance.


  • Share responsibility for inventory control with Receiving Manager
  • Oversee shipping activities, keeping shipment records (inventory management), and forwarding relevant information to Sales and Accounting on shipment of goods
  • Authorize and oversee return of goods (returned goods authorization)
  • Resolve damages and discrepancies (with shippers, vendors, etc.)
  • Manage shipping (and inventory control) personnel
  • Perform other job-related duties (e.g., taking from finished goods inventory, preparing goods for shipment), as needed


Reports directly to Sales Management. Works in conjunction with Sales and Receiving departments.


The Shipping Manager Job Description is mentioned in the following procedures:

Procedure ID and Name Policies & Procedures Manual
INV101 Inventory Control Accounting Manuals Template
INV102 Inventory Counts Accounting
REV105 Shipment of Goods Accounting
FS1130 Identification, Labeling, and Traceability ISO 22000


A high school diploma is required, as is 2+ years of material handling experience. Experience managing shipping / receiving clerks is preferred. Looking for someone with leadership potential.

Good communication skills and the ability to work well with others are essential. Strong math, organizational, and computer skills are required; prefer experience with shipping/receiving/inventory software. Need a self-starter who works well with minimal supervision.


Ability to communicate orally with shipping/logistics companies, coworkers, and other department managers is crucial. Regular use of phone and email for communication is essential. Hearing and vision correctable to within normal ranges is essential for normal conversations, receiving ordinary information, and preparing or inspecting documents.

The ability to remain in a stationary position roughly 50% of the time, as well as the ability to move about the office and storage facility is required. Using a computer while sitting for extended periods is common; must also be able to lift and move materials when necessary.

Occasional heavy lifting (50+ lbs.) may be required (for example, moving finished goods from inventory to shipping area). Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).


The job is performed indoors in a traditional, temperature-controlled office setting and in a warehousing facility. Will divide time between sitting at a desk (while using a computer or other device) and moving about the shipping area and warehouse.


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