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The Customer Service Contact Template covers the customer’s name, purpose of the call, corrective action taken, and more. Upon receipt of a customer contact/complaint (by way of a service call, customer survey, salesperson contact, etc.), the CSR should:
Proper investigation and/or corrective action of all complaints/problems should be taken as follows or as appropriate and documented on SL1060-1 CUSTOMER SERVICE CONTACT Form. While customer complaints are in process, the CSR should keep the SL1060-1 CUSTOMER SERVICE CONTACT form in an open file until a final disposition/resolution is reached. This open file may be labeled “Corrective Action in Process” or “Unresolved Contacts. Upon completion/resolution of the complaint/problem, copies of SL1060-1 will be made and distributed to and filed by the names listed under “Distribution.”
Pages: 01
Words: 96
Format: Microsoft Word 2013 (.docx)
Language: English
Manual: Sales and Marketing
Category: Sales
Procedure: Complaint Handling Procedure SL1060
Type: Form
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