All work by customer software consultants should be performed under the terms of the Software Consulting Agreement Template. ITSW111-1 SOFTWARE CONSULTING AGREEMENT covers consulting services, payment, termination options, and more. Customer consultants should be made available to customers needing help implementing their software or wanting to modify the company’s software to meet their unique requirements.
Customer software consultants are experts in installing, implementing, customizing, and enhancing the company’s products. Customers should be billed by the hour for consulting work. Before beginning a project, the customer software consultant should estimate what the cost to the customer will be. The consultant should also notifies the customer of potential cost overruns that may occur during the course of a project.