The customer and consultant should agree on the exact scope of work to be performed. The scope of work should be documented on ITSW111-2 STATEMENT OF WORK. The Statement of Work Agreement Template is a formal contract or agreement, signed by the client and the service provider, that states at a minimum the scope of work, deliverables, terms and conditions, and commercial details. It may also specify service level agreement requirements, quality expectations, resource descriptions, and reward-penalty clauses.
Customer consultants should be made available to customers needing help implementing their software or wanting to modify the company’s software to meet their unique requirements. Customer software consultants are experts in installing, implementing, customizing, and enhancing the company’s products. Customers should be billed by the hour for consulting work. Before beginning a project, the customer software consultant shall estimate what the cost to the customer will be. The consultant should also notifies the customer of potential cost overruns that may occur during the course of a project.