• support@bizmanualz.com
  • Home
  • Contact Us
  • About Us
  • Help
  • My Account
Policies and Procedures SOP Manual Template WordPolicies and Procedures SOP Manual Template WordPolicies and Procedures SOP Manual Template WordPolicies and Procedures SOP Manual Template Word
  • Policy
    Procedure
    Manuals
    • CEO 9-Manual Set-45% Off
    • CFO 5-Manual Set-34% Off
    • Policy Procedure Software
    • Accounting Manual
    • Finance Manual
    • IT Policy Manual
    • HR Policy Manual
    • Sales Marketing Manual
    • ISO 9001 Quality Procedures Manual
    • AS9100 D Quality Procedures Manual
    • ISO 22000 Food Safety HACCP Manual
    • Production Operations
    • Medical Office Procedures
    • Nonprofit Procedures
    • Construction Procedures
  • Best
    SOP
    Software
  • Free
    Procedure
    Samples
  • How To
    Business
    Articles
    • Save Time Writing Procedures
    • Write Better Policies
    • Writing Procedure Manuals
    • Write Better Procedures
    • Strengthen Your Financials
      • Set Better Objectives
      • Tighten Accounting Controls
      • Improve Company Governance
      • Simplify Compliance
      • Reduce Business Risk
    • Improve Quality
      • Obtain ISO Certification
      • Make a Process Map
      • Implement ISO Quality
      • Improve Quality
      • Improve Management Systems
      • Increase Customer Satisfaction
      • Make Your Business Lean
      • Making Change Easier
    • Solve Business Problems
      • Organize Your Business
      • Business Startup
      • Be a Better Boss
      • Empower Employees
      • Grow Your Business
      • Find Business Improvements
      • Increase Innovation
    • Improve Business Processes
      • Better Sales and Marketing
      • Better Project Management
      • Improve Business Communication
      • Improve Internet Marketing
      • Improve Your Hiring Process
      • Improve Your Social Media
      • Improve Your Training
      • Improve Employee Health and Safety
      • Better Disaster Security Planning
    • Leverage Technology
      • Automate Policy Management
      • Improve Your Social Media
      • Increase Productivity
      • Analyzing Business Data
  • Lean ISO
    Consulting
    Training
    • Improve Your Training
    • Customer Testimonials
    • ISO 9001:2015 Classes | Internal Auditor Training St Louis MO
    • ISO 9001:2015 Classes | Lead Auditor Training St Louis MO
    • ISO 9000 Help | Lean Consulting Training St Louis MO
    • ISO Writer | Writing Policies and Procedures Training Class
    • Lean Training Class St Louis MO
    • FREE Quality
      Audit* Offer
0

$ 0.00

✕

What Is the Process Approach to Business Process Management?

Categories
  • Improve Business Processes
Tags
  • approach
  • business
  • business process management
  • management
  • PDCA
  • process
  • process approach
  • SIPOC
SIPOC process map

Business process management (BPM) uses the process approach to achieve planned results, objectives, and your strategic vision. If you manage what you measure, then the process approach to business process management is the method used to determine what to measure, monitor, and take action on as you define your business processes. What is the process approach to business process management?

What Is the Process Approach?Plan Do Check Act

A well-defined business process is made up of a series of steps used to transform inputs into outputs. This business process transformation is depicted using a SIPOC diagram (see graphic).

SIPOC and PDCA

The SIPOC is an acronym for Supplier (S), Inputs (I), Process (P), Outputs (O), and Customer (C). Every input to your process has a supplier that provides it to the process. Your business process converts the inputs into an output for a customer.

The graphic also has a red “feedback?” line from the customer back to the process, which we use to compare the feedback (output) to the processes objectives. Your customer’s feedback is critical to developing a controlled process. Without feedback and criteria for a process, you end up creating a “ballistic process” instead of a controlled process.

Ballistic processes blindly transform inputs into outputs. By adding process criteria, targets or objectives to your feedback you transform a ballistic process into a controlled process. The goal of managing your business processes is to have controlled processes that are designed to achieve your strategy. Process feedback is what we measure, monitor and take action on to achieve control. Process criteria are what we compare the feedback to for that control.

Effective ProcessesEffective Process control

BPM is about planning effective processes or process that achieve our planned management strategy. How do you know if your processes are working toward your strategy? By using criteria for your processes that represent that strategy. Controls are then used to make adjustments to the process to ensure everything stays on track.

This includes productions plans, production schedules, work center plans, maintenance plans, staffing plans, training plans, etc. Management’s job is making plans, carrying out plans, and collecting data to ensure the work stays on plan using controls. This is the essence of Business Process Management.

PDCA and the Process Approach

Plan Do Check Act

PDCA Wheel

PDCA is an acronym for Plan, Do, Check, Act. If we overlay the “P” of PDCA with the “P” of the SIPOC diagram we get an easy graphical acronym for all of the elements that need to be present to ensure a complete business process management definition.

The PDCA elements remind us that business processes need Plans (criteria), along with Doing (feedback data), an important Check step (comparison of feedback to the criteria), and finally Actions that are derived from the feedback we receive and how close we are to the criteria. The action step provides the needed correction to demonstrate the process is under control.

Process Approach to Business Process Management

Add the two together and the SIPOC + PDCA acronyms make a complete set that reminds us of all of the elements that are needed to demonstrate that business processes are managed. The process approach to BPM is all about creating controlled processes using PDCA and SIPOC to define, measure, monitor and control. That is business process management in action.

Download free policies and procedures from each policy and procedure department manual. Examine 19 different samples to see how easy it is to use Bizmanualz pre-written templates.

Share

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recent Comments

  • Luke Smith on What are the Benefits of Revenue Management?
  • David Marsh on What Are 10 Reasons Why You Need ISO 9001 Certification?
  • retro bowl on What Are 10 Reasons Why You Need ISO 9001 Certification?
  • Dr. Katy Jane on What Are 10 Reasons Why You Need ISO 9001 Certification?
  • Raisa Kiman on E-Mail Policy Procedure | ITAD108

Get to Know Us

About Bizmanualz

Our Customers

Our Contributors

Featured Products

Business Manual Products

OnPolicy Procedure Software

FREE Policies and Procedures

Privacy Policy

FAQs

Risk Free Guarantee

Process Improvement

Contact Us

Top Business Blog Posts

What is a Procedure?

What are Policies and Procedures SOPs?

What is the Purpose of a Procedure Manual?

What is the Difference Between Policies and Procedures?

How to Create a Standard Operating Procedure

What are the Top 10 Core Business Processes?

Are Procedures the Same as Work Instructions?

What Business Policies Does Every Company Need?

How to Start Writing Policies and Procedures

Business Procedures

Accounting Manuals Template

Finance Procedures

HR Procedures

IT Policies and Procedures Templates

Sales Marketing Procedures

Quality Assurance Policy Statement and Procedures

Medical Office Procedures

Employee Handbook Manual

Aerospace Procedures

Food Safety Procedures

Security & Disaster Plans

Production Procedures

Procedure Writing Guide

Featured Manuals

  • St. Louis ISO auditor training class ISO 9001:2015 Classes | Lead Auditor Training St Louis MO $ 2,395.00 – $ 3,270.00
  • Standard Operating Procedures (SOP) 9-Manual CEO Company Policies and Procedures Bundle | Save 45%
    Rated 4.29 out of 5
    $ 2,495.00 $ 1,997.00
  • Alt Text CEO Bundle and Document Management Software Package $ 2,495.00 $ 1,857.21
  • CFO Responsibilities Financial Accounting Procedures 5-Manual CFO Internal Control Procedures Bundle| Save 34%
    Rated 4.58 out of 5
    $ 1,695.00 $ 1,497.00
  • AS9100 D Quality Procedures Manual AS9100 Quality Procedures Manual | ABR217M Aerospace Quality Procedures Manual $ 595.00 $ 499.00
Copyright ©1999-2023 Bizmanualz, Inc. All Rights Reserved | Sitemap | Privacy Policy
0

$ 0.00

  • Home
  • Contact Us
  • About Us
  • Help
  • My Account
✕

Login

Lost your password?

Create an account?