• support@bizmanualz.com
  • Home
  • Contact Us
  • About Us
  • Help
  • My Account
Policies and Procedures SOP Manual Template WordPolicies and Procedures SOP Manual Template WordPolicies and Procedures SOP Manual Template WordPolicies and Procedures SOP Manual Template Word
  • Policy
    Procedure
    Manuals
    • CEO 9-Manual Set-45% Off
    • CFO 5-Manual Set-34% Off
    • Policy Procedure Software
    • Accounting Manual
    • Finance Manual
    • IT Policy Manual
    • HR Policy Manual
    • Sales Marketing Manual
    • ISO 9001 Quality Procedures Manual
    • AS9100 D Quality Procedures Manual
    • ISO 22000 Food Safety HACCP Manual
    • Production Operations
    • Medical Office Procedures
    • Nonprofit Procedures
    • Construction Procedures
  • Best
    SOP
    Software
  • Free
    Procedure
    Samples
  • How To
    Business
    Articles
    • Save Time Writing Procedures
    • Write Better Policies
    • Writing Procedure Manuals
    • Write Better Procedures
    • Strengthen Your Financials
      • Set Better Objectives
      • Tighten Accounting Controls
      • Improve Company Governance
      • Simplify Compliance
      • Reduce Business Risk
    • Improve Quality
      • Obtain ISO Certification
      • Make a Process Map
      • Implement ISO Quality
      • Improve Quality
      • Improve Management Systems
      • Increase Customer Satisfaction
      • Make Your Business Lean
      • Making Change Easier
    • Solve Business Problems
      • Organize Your Business
      • Business Startup
      • Be a Better Boss
      • Empower Employees
      • Grow Your Business
      • Find Business Improvements
      • Increase Innovation
    • Improve Business Processes
      • Better Sales and Marketing
      • Better Project Management
      • Improve Business Communication
      • Improve Internet Marketing
      • Improve Your Hiring Process
      • Improve Your Social Media
      • Improve Your Training
      • Improve Employee Health and Safety
      • Better Disaster Security Planning
    • Leverage Technology
      • Automate Policy Management
      • Improve Your Social Media
      • Increase Productivity
      • Analyzing Business Data
  • Lean ISO
    Consulting
    Training
    • Improve Your Training
    • Customer Testimonials
    • ISO 9001:2015 Classes | Internal Auditor Training St Louis MO
    • ISO 9001:2015 Classes | Lead Auditor Training St Louis MO
    • ISO 9000 Help | Lean Consulting Training St Louis MO
    • ISO Writer | Writing Policies and Procedures Training Class
    • Lean Training Class St Louis MO
    • FREE Quality
      Audit* Offer
0

$ 0.00

✕

What Does Quality Planning Mean?

Categories
  • Implement ISO Quality
Tags
  • experience
  • product development
  • quality plan
  • quality system
  • writing procedures
Planning for Quality

Quality planning is how we plan to make a product (or deliver a service) correctly. Think of it as planning to make the perfect product (or deliver the perfect service) experience for your customer. Ah, the perfect order, from the perfect customer… But what does Quality Planning mean?

Quality Planning: The Perfect Product Experience

Product Development Procedure

Product Development Procedure

Quality planning is about creating the perfect product experience, but perfection doesn’t happen by accident. Perfection is not random. The quality planning process takes careful thought, planning, and execution. Each element has an important role in working towards perfection – or as we think of it in quality as the elusive zero defects goal.

Defining the Product Experience

Careful thought means keeping the voice of the customer in mind as your think through all the requirements, resource needs, transaction steps, and analyzing all of the risks in what can go wrong. Then defining what the product experience really is you are trying to create for your customers.

Planning the Product Experience

Planning means creating the quality controls to ensure the perfect product is made, perfectly. Quality controls include developing the policies, procedures, work instructions, forms, metrics, measuring devices, dashboards, etc.

There are many documents that help writing policies, procedures, and quality control plans. These countermeasures are the details that make up the day-to-day risk management process to ensure we are working towards the perfect product experience and there are no surprises.

Realizing the Product Experience

Quality Plan

Pre-Production Quality and Planning Procedure

Execution means developing the discipline necessary to consistently follow the quality controls that you spent so much time developing in order to make the perfect product experience for your customer. For most people, this is the hardest part.

Did you plan for everything that can go wrong? Probably not. That is why we have internal auditing, corrective action, and root cause analysis so we can adjust to the dynamics of the real world.

Planning Policies and Procedures

To make a perfect part, one has to first plan the sequence of production or service steps. A process flow diagram or process map is used to define the total number of steps. These might include sales order acceptance, purchasing raw materials, receiving raw materials, and each individual production step (i.e. cutting, welding, assembly, painting, inspection, and delivery).

The Revenue Process Map below depicts a simple five step process for a distributor. Sales takes the order, the product is pulled from inventory, shipping delivers product, accounting collects the receivables, and cash deposits are reconciled to complete the cycle.

 

Once each step is defined, we can now analyze the requirements, determine what can go wrong, and develop the controls and countermeasures to ensure our employees are doing it right. Only then, are we really ready to write policies and procedures that define the product experience our employees are working towards.

Process Map

Example process failures include:

  • Sales can enter the order incorrectly, enter it late, fail to clarify part details, fail to ask for up selling or cross-selling items, etc.
  • Inventory can pull the wrong part, damaged parts, only part of the order, the part could be back-ordered, etc.
  • Distribution or shipping could package it incorrectly, it could be damaged in transit, sent via the wrong carrier or shipping class, etc.
  • Accounts Receivable could fail to collect, collect on-time, apply the receipts to the wrong account, etc.
  • Treasurer could fail to deposit receipts in a timely manner, deposit to the wrong account, reconcile the account, etc.

Plus there is always the opportunity for fraud, embezzlement, theft, and other forms of waste that should be accounted for also.

Writing Policies and ProceduresDocuments Policies Procedures

Writing policies and procedures is a lot easier after the first step of defining the product experience we want and how our employees are supposed to create that product experience. Often times people look at a blank page and ask, “What do you want me to write?”

After we have the product experience defined in some detail, along with what can go wrong, then answering this question of how to write policies and procedures is actually quite easy. Starting with policy and procedure templates makes it even easier because many processes are very similar in design yet vary somewhat in the details.

Using Policies and Procedures

Document Management Software

When you use our online document management system, procedures, records, and rights to use or edit them are managed within the web-based system. Deployment — and control — become very easy.

For most people, using policies and procedures is the hard part. In order to truly realize your product experience vision you will have to get the execution right. Procedure Software helps to ensure people are accessing the right document versions, using approved procedures, and following the procedures you want them to use.

Of course this is all easier with the first two steps completed correctly. A clear understanding of the product experience coupled with a clear set of product experience controls will make realizing the product experience much easier.

Quality Planning: the Perfect Product Experience

Nobody’s perfect, but by using a quality planning system of thinking about the product experience, planning for that perfect product experience and then focusing everyday on delivering the best product experience the customer can expect, then we are truly doing the best we can.

Your policies and procedures are critical controls used in the realization of the perfect product experience. To learn more about Bizmanualz policies and procedures, download free policies and procedures right now.

Share

Comments are closed.

Products

  • AS9100 D Quality Procedures Manual AS9100 Quality Procedures Manual Rev D | ABR217M Aerospace Quality Procedures Manual $ 395.00 $ 297.00
  • Accounting Policy Procedure Manual MS-Word Template Accounting Policies and Procedures Manual
    Rated 4.47 out of 5
    $ 495.00 $ 397.00
  • Finance Policy Procedure Manual Finance Policies Procedures Manual | ABR42M
    Rated 4.20 out of 5
    $ 495.00 $ 347.00
  • it standard operating procedures IT Policies and Procedures Manual
    Rated 4.50 out of 5
    $ 495.00 $ 397.00
  • Human Resources HR Policy Procedure Manual HR Policies and Procedures Template | ABR41M
    Rated 3.89 out of 5
    $ 495.00 $ 347.00
  • Sales Marketing Policy Procedure Manual Sales Marketing Policies and Procedures Manual | ABR44M
    Rated 4.00 out of 5
    $ 495.00 $ 347.00
  • Security Policy Procedure Manual Security Policies and Procedures Manual $ 395.00 $ 297.00
  • Disaster Recovery Policy Procedure Manual Disaster Recovery Planning Manual
    Rated 4.00 out of 5
    $ 395.00 $ 297.00
  • ISO 9001 Procedures ISO 9001 2015 Procedures | ABR211M
    Rated 4.60 out of 5
    $ 495.00 $ 347.00
  • ISO 22000 Food Safety Procedures Manual ISO 22000 Food Safety Procedures Manual | ABR213M
    Rated 3.83 out of 5
    $ 395.00 $ 197.00
 Free Sample Policies Procedures

accounting automation brand identity business business process change communication compliance Covid customer cybersecurity data data analytics digital marketing Ecommerce email employee hiring ISO 9001 lean management marketing metrics online policies policy procedures process productivity project management quality remote work risk security SEO social media software startup strategy team technology tools training website writing

Get to Know Us

About Bizmanualz

Our Customers

Our Contributors

Featured Products

Business Manual Products

OnPolicy Procedure Software

FREE Policies and Procedures

Privacy Policy

FAQs

Risk Free Guarantee

Process Improvement

Contact Us

Top Business Blog Posts

What is a Procedure?

What are Policies and Procedures SOPs?

What is the Purpose of a Procedure Manual?

What is the Difference Between Policies and Procedures?

How to Create a Standard Operating Procedure

What are the Top 10 Core Business Processes?

Are Procedures the Same as Work Instructions?

What Business Policies Does Every Company Need?

How to Start Writing Policies and Procedures

Business Procedures

Accounting Manuals Template

Finance Procedures

HR Procedures

IT Policies and Procedures Templates

Sales Marketing Procedures

Quality Assurance Policy Statement and Procedures

Medical Office Procedures

Employee Handbook Manual

Aerospace Procedures

Food Safety Procedures

Security & Disaster Plans

Production Procedures

Procedure Writing Guide

Featured Manuals

  • Alt Text CEO Bundle and Document Management Software Package $ 2,495.00 $ 1,857.21 one time, and
    $ 990.00 / year
  • St. Louis ISO auditor training class ISO 9001:2015 Classes | Lead Auditor Training St Louis MO $ 2,395.00 – $ 3,270.00
  • Standard Operating Procedures (SOP) 9-Manual CEO Company Policies and Procedures Bundle | Save 45%
    Rated 4.29 out of 5
    $ 2,495.00 $ 1,997.00
  • CFO Responsibilities Financial Accounting Procedures 5-Manual CFO Internal Control Procedures Bundle| Save 34%
    Rated 4.58 out of 5
    $ 1,695.00 $ 1,497.00
  • AS9100 D Quality Procedures Manual AS9100 Quality Procedures Manual | ABR217M Aerospace Quality Procedures Manual $ 595.00 $ 499.00
Copyright ©1999-2023 Bizmanualz, Inc. All Rights Reserved | Sitemap | Privacy Policy
0

$ 0.00

  • Home
  • Contact Us
  • About Us
  • Help
  • My Account
✕

Login

Lost your password?

Create an account?

Go to mobile version