Nonconformity and Corrective Action Procedure AS9100 | AQP1040

Nonconformity and Corrective Action Procedure AS9100

The Nonconformity and Corrective Action Procedure AS9100 outlines the responsibilities and methods for identifying causes of nonconformities in the QMS, initialing corrective actions, and performing follow-up to ensure that those corrective actions have been effective in eliminating the nonconformity. The Nonconformity and Corrective Action Procedure AS9100 applies to all QMS nonconformities. (6 pages, 1477words)

When it is determined that corrective action is required, such action should begin with an AS1250-1 CORRECTIVE ACTION REQUEST (or CAR). Department management, the Quality Assurance Manager, or Top Management may initiate such a request. Every CAR should include a description of the problem, observation, or nonconformity and indicate when and where it was observed. The completed AS1250-1 should be submitted to the Quality Assurance Manager, who should assign a CAR number and enter the request in the AS1250-2 CORRECTIVE ACTION LOG.

Nonconformity and Corrective Action AS9100 Responsibilities:

The Quality Assurance Manager is responsible for ensuring that the corrective action procedures are accurate, understood, implemented effectively. and reported at Management Review Meetings.

All Employees are responsible for investigating and recording the cause(s) of nonconforming conditions when assigned and implementing the corrective actions determined by this procedure.

Nonconformity and Corrective Action AS9100 Definitions:

CAR – Corrective action request (or report).

Conform – Be in agreement; act according to prevailing standards or customs.

Correction – Action taken to rectify/repair a known nonconformity.

Corrective action – Act of eliminating the root cause of a known nonconformance, defect, or other undesirable situation to prevent its recurrence.

Nonconformity – output not conforming to a standard or specification; something that falls outside of defined critical limits; also known as “nonconformance” and includes complaints.

Root cause – Ultimate, or initiating, cause of an effect; usually identified through an exercise known as “root cause analysis”.

Nonconformity and Corrective Action Procedure AS9100 Activities

• Determining the Need for Corrective Action in AS9100
• Initiating Corrective Action in AS9100
• Investigating The Cause
• Taking Corrective Action in AS9100
• AS9100 Verification and Closure
• Corrective Action Process Review

AS9100 References:

1. AS9100:2016 Rev D, “Quality Management Systems – Requirements for Aviation, Space, and Defense Organizations”, SAE International, Sept., 2016.

1. Quality Procedures

• AQP1020 INTERNAL AUDITS
• AQP1030 CONTROL OF NONCONFORMING OUTPUT
• AQP1060 MANAGEMENT REVIEW

Nonconformity and Corrective Action AS9100 Forms

• AS9100 Corrective Action Request Form
• AS9100 Corrective Action Log Form
• AS9100 Corrective Action file/database