You need policies and procedures to communicate your goals; standardize behavior, processes, and results; train employees consistently; and identify what's acceptable behavior and what's not.
An Effective Policy Procedure Manual is clearly written and easily understood by all the employees in your organization. DO you know how to create these?
Put together your Policy & Procedure Manual using a logical flow or order to your procedures. Start the operations manual with your process map. List your procedures that explain each business process.