The Warranty Service Policy Procedure describes the company’s warranty coverage and service programs. The company will provide a three-year limited warranty on all its products and ensure prompt, courteous, and reliable service to all customers.
The Warranty Service Policy Procedure applies to all products manufactured and sold by the company. (6 pages, 1,105 words)
Warranty Service Policy Responsibilities:
Product Manager is responsible for defining and reviewing the effectiveness of warranty service policies.
Warranty Service Policy Definitions:
Limited warranty – Warranty that does not meet the standards of a “full warranty”; warranty that limits the manufacturer’s legal responsibility for repairing defects and is generally time-bounded.
Full warranty – Guarantee that the manufacturer will stand behind its product, to the point of fully replacing the product or refunding the cost if a problem cannot be corrected. A full warranty is, by definition, not limited in time and is transferable from one owner to the next.
Cost of Quality (COQ) – The cost of quality is consists of four costs: prevention, appraisal, internal failure and external failure costs. Warranty and service programs are associated with either internal or external failures originating from the engineering, suppliers, production, or the customer.