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In the past two years, we’ve seen the “Great Resignation” with remote work enabling masses of people to easily quit their jobs for something better. With more competition than ever for your best people, you need to be making an active effort to retain talent. How do you create an effective employee retention program?

We all recognize the importance of communication, but how good is our basic communication as managers?

Your main goal as a call center employer should be to make the work lives of your call center employees as positive and uplifting as possible. After all, we spend the majority of our waking hours at work. If we’re not happy at work, that spills over into our regular lives, but can also have […]

Inputs to corrective action should come from analyzing customer feedback and from internal sources.

In many industries, modernizing equipment is the only way to keep a competitive edge. Using information Technology in business can reduce downtime and boost productivity. For small and medium-sized businesses, time is money. Why is it important to upgrade the technology in your business?

Social media analysis can show which consumer groups engage with your content, which demographic and interest patterns recur, what campaign behavior is associated with purchases, and how people perceive your brand. These consumer insights can improve a social media strategy, but they are evidence to interpret, not a complete picture of every customer. A useful […]

Use a seven-step B2B online customer activation plan to invite buyers, simplify the first order, support adoption, and encourage repeat orders.

What is local SEO marketing all about? Local SEO marketing helps a nearby customer find, understand, and evaluate a business in search results and maps. For small businesses and local shops, it connects accurate business information, useful local content, customer feedback, and relevant links to the search intent behind a local search. The virtual SEO […]

Identify the leadership habits that hold teams back and use a practical scorecard and 30-day experiment to improve one observable behavior.