feedback

Control leadership is all about maintaining control and authority. It involves clear communication, being assertive, and focusing on accountability. Leaders must provide direction and guidance to their team, and stick to consistent standards and protocols. What is Control Leadership?

A lot of work goes into every Bizmanualz “Policies and Procedures” manual. In this article and the one following, we give you an overview of the process.

Customers are the fundamental element every business needs to survive in today’s highly competitive market. Without them, all the countless hours and effort put into building a company from scratch would be for naught. Because of this reason, many organizations place customer oriented business policies at the top of their priority lists. How do you […]

Your set of call center Standard Operating Procedures (SOP) contains standards for carrying out day-to-day activities. Documenting call center business processes is a good idea in any high-performing business, and it can help single departments run more efficiently. Why are call center standard operating procedures important?

In the past two years, we’ve seen the “Great Resignation” with remote work enabling masses of people to easily quit their jobs for something better. With more competition than ever for your best people, you need to be making an active effort to retain talent. How do you create an effective employee retention program?

We all recognize the importance of communication, but how good is our basic communication as managers?

Your main goal as a call center employer should be to make the work lives of your call center employees as positive and uplifting as possible. After all, we spend the majority of our waking hours at work. If we’re not happy at work, that spills over into our regular lives, but can also have […]

Inputs to corrective action should come from analyzing customer feedback and from internal sources.

In many industries, modernizing equipment is the only way to keep a competitive edge. Using information Technology in business can reduce downtime and boost productivity. For small and medium-sized businesses, time is money. Why is it important to upgrade the technology in your business?