Why do we bother documenting processes, tasks, and events? What purpose does documentation serve? And, if we’re going to do it, shouldn’t we do it right? How do we Reduce Paper with a Document Management System?
The ISO 9001 quality standard has a number of document requirements and specifically calls out 7.5.3 Control of Documented information. To understand what documents or a records are required (the new standard does not make a distinction) first let’s clarify what are documents and records.