customer satisfaction

Information and communication technology (ICT) includes all electronic products that deal with data in digital form. This system allows individuals and businesses to use the information. Companies can store and share information and analyze and process data thanks to ICT.  How does ICT improves business process?

Many companies say they know their customers, but are they really listening to thier needs?

Lately, you may have heard the term ‘servant leadership’ being mentioned a lot when it comes to reading up on management best practices. As such, you may be wondering if it’s right for your team or business. This article is about how servant leadership can benefit your business or team. Below, we’ll go over what […]

Most salon businesses are owned by technicians and stylists who are highly passionate and skilled in matters of hair, beauty, and fashion. Making people beautiful comes naturally, but using business management software, not so much. For them, the responsibility of building an effective management system of staffing, inventory management, client retention, and marketing is always […]

How can you beat a simplified production system that costs less, satisfies customers more, and takes the headaches out of management?

Solid customer relationships are the core of any successful business. Because of this, company leaders worldwide are taking full advantage of tools, techniques, and systems that help strengthen these relationships. But, of course, one of the best ways to build strong relationships with customers is to provide an exceptional customer experience. And you can ensure […]

When you consider the context of online retail stores and e-commerce business, customer experience means how any brand can engage the clientele on the internet. Although the main concern for people will be the performance of your product, your clients also have to be happy about the customer service provided. What else makes a good ecommerce […]

It is one thing to start a business and another to ensure its growth. For a small set-up that renders any form of service, it is very important to note that customer satisfaction is key if the business must grow. It could be disconcerting for a select group of customers if they feel that they […]

Also known as customer onboarding, and many businesses neglect the significance of this process in their customer retention strategies. In this post, we’ll be focusing on some surefire onboarding habits that can boost customers’ success and increase retention. So what is a best practice regarding the onboarding of new subscribers?