customer satisfaction

All companies have business processes. Some are well defined, but many are ad-hoc, leaving employees uncertain as to whether there is a process at all. Ask yourself: do company policies exist if they’re not documented? Many people then ask: what are the critical business processes, policies, and procedures in a company?

When you consider the context of online retail stores and e-commerce business, customer experience means how any brand can engage the clientele on the internet. Although the main concern for people will be the performance of your product, your clients also have to be happy about the customer service provided. What else makes a good ecommerce […]

It is one thing to start a business and another to ensure its growth. For a small set-up that renders any form of service, it is very important to note that customer satisfaction is key if the business must grow. It could be disconcerting for a select group of customers if they feel that they […]

Also known as customer onboarding, and many businesses neglect the significance of this process in their customer retention strategies. In this post, we’ll be focusing on some surefire onboarding habits that can boost customers’ success and increase retention. So what is a best practice regarding the onboarding of new subscribers?

Taking care of your customer, listening to them and acting on their best interest always pays off.

Here are a few ideas on how you can collect that data and make the most of it to elevate their relationship to your brand, and hopefully inspire even greater loyalty over time to enhance customer experience. How do you enhance customer experience?

ISO 9000 is the quality management system (QMS) standard that produces a series of benefits for any company. So, why shouldn’t your organization be “ISO 9001 certified”?

To expand your ever-growing business on a large-scale requires scalability from all ends whether digital or analog. For project-based companies, growth means a revamp of their project planning and project management software as well because, without their use, project management becomes a lost cause beyond the bounds of possibility. What are 10 ways project management […]

There are numerous crucial factors that can make or break your customer onboarding strategy, one of which is, of course, payment efficiency and effectiveness. Payment efficiency is not just about streamlining the payment process to reduce customer effort or improve customer satisfaction, it’s also about making sure that you get paid on time for your […]