Whether it’s due to cyberattacks, fires, floods, or other forms of disruption, all call centers experience issues at some point. What is a call center business continuity plan (BCP)? Continue reading What is a Call Center Business Continuity Plan (BCP)?
The business world has always faced an unpredictable future. Business have to be prepared for anything from sudden pandemics to the rise of ecommerce, new payment trends, or the growing service economy. How Prepared is Your Business for an Unpredictable Future? Here are a few areas of business preparedness to help you get started. Continue reading How Prepared is Your Business for an Unpredictable Future?
Business continuity management — more commonly known as “disaster recovery”, even in the present day — used to be about worst-case scenarios. That is: What is the worst thing that could befall my company, and how do I ensure minimal to no disruption of the company’s operations if that happens? Continue reading How to Create a Business Continuity Plan