August 24, 2022

What is a Call Center Business Continuity Plan (BCP)?

Whether it’s due to cyberattacks, fires, floods, or other forms of disruption, all call centers experience issues at some point.  What is a call center business continuity plan (BCP)?
December 3, 2021

Why is Succession Planning So Important?

 A company’s most valuable asset is its people. It’s an aphorism many attribute to Marcus Lemonis, but that has actually been understood by successful business managers since before he was even born. Yet in an uncertain world, we can be sure of one thing – nobody is going to stay in their role forever.  Why is succession planning so important?
April 5, 2021

How Prepared is Your Business for an Unpredictable Future?

The business world has always faced an unpredictable future. Business have to be prepared for anything from sudden pandemics to the rise of ecommerce, new payment trends, or the growing service economy. How Prepared is Your Business for an Unpredictable Future? Here are a few areas of business preparedness to help you get started.
July 8, 2020

Who Is on a Disaster Recovery Team?

The Disaster Recovery Team is drawn from the company's available personnel resources, and functions as a strategic planning and tactical response unit.