The Receptionist answers telephone calls, greets visitors, handles incoming and outgoing mail and express envelopes, performs general office duties, and furnishes clerical support for the office staff.
Reports directly to Medical Office Manager. Assists and works in conjunction with medical office staff to facilitate smooth office operations.
The Receptionist Job Description is mentioned in the following procedures:
Procedure ID and Name
Policies & Procedures Manual
|ADM105 Telephone Answering||Human Resources|
|ADM106 Property & Access Control||Human Resources|
|MDO102 Front Office Duties||Medical Office|
|MDO103 Billing Procedures||Medical Office|
|MDO108 Patient Education||Medical Office|
A high school diploma or GED is required; an associate’s degree in business is preferred. Good oral communication skills and the ability to work well with customers and staff are essential. Experience with Microsoft Office (esp. Word and Excel) is preferred.
Ability to communicate orally with customers, vendors, management, and coworkers is crucial. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.
No heavy lifting is expected; exertion of 10+ lbs. of force is occasionally required. Good manual dexterity for the use of common office equipment, such as computers, calculators, copiers, scanners, and fax machines.
The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer monitor and phone.