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Investigates claims for personal, casualty, or property loss or damages; determines the extent of the insurance company’s liability; and tries to negotiate an out-of-court settlement with the client.
Reports directly to Claims Supervisor. Works with Insurance Agents, clients, other insurance companies to resolve claims.
A bachelor’s degree in business administration or suitable field of study is required. Coursework in insurance studies is a plus, as is claims handling experience. Good grammar and written/oral communication skills are required. Familiarity with word processing and spreadsheet applications (e.g., MS-Office) is also required. Experience with claims processing software is desired.
Automobile travel to customer sites is required (about 50%). Must be able to communicate orally with customers, management, and other co-workers, both individually and in front of a group. Regular use of the telephone and e-mail for communication is essential.
Sitting for extended periods is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.
No heavy lifting is expected. Exertion of up to 20 lbs. of force occasionally may be required. Good manual dexterity required to use common office equipment (computer, mobile device, calculator, copier/scanner, fax machine, etc.
Good reasoning, organizational, and time management skills are required to solve a wide range of business problems. Must also be able to understand and utilize insurance and financial reports and legal documents to conduct business.
The job is performed indoors in a traditional office setting, at claimants’ sites, in auto, etc. Activities include extended periods of sitting (at office, in auto) and extensive work with computers, mobile devices, and other productivity tools.