In the event a customer-supplied item is found damaged, deteriorated, or otherwise unsuitable for use during inspection, Receiving should report this discovery to the customer using the Material Problem Report ISO Template. Receiving should place a copy of QP1160-1 MATERIAL PROBLEM REPORT in the Customer file.
The Material Problem Report ISO Template covers the quantity, part ID, item description, nature of the problem, and more. If, for any reason, a shortage or loss of items is discovered after the original Receiving and Inspection report is prepared, the Inventory Control manager should report the discrepancy to the customer, using the Material Problem Report.
Inventory Control should place a copy of the report in the Customer file. This applies to any items supplied by customers, including components and materials supplied for inclusion in products, tooling and fixtures used in manufacturing and inspection processes, and intellectual property.