External Property Procedure

The External Property Procedure defines the methods to be used to identify, verify, protect, and safeguard customer property while it is in your company’s control in conformance with ISO 9001:2015.

This procedure applies to any items supplied by customers, including components and materials supplied for inclusion in products, tooling and fixtures used in manufacturing and inspection processes, and intellectual property. (6 pages, 690 words)

External Property Responsibilities:

Customer Service is responsible for notifying Production and Purchasing of the customer’s intent to supply materials during the quotation and contract review processes and coordinating delivery of customer supplied materials.

Inventory Control is responsible for identifying items as coming from or belonging to the customer, keeping those items segregated from other production materials/tools, and maintaining control of customer inventory.

Production or Engineering is responsible for managing customer supplied tooling and fixtures.

Engineering is responsible for managing and safeguarding customer’s intellectual property.

External Property Definitions:

Intellectual property – Creation(s) of property having commercial value, including copyrighted (e.g., literary or artistic), ideational property (e.g., patents, appellations of origin, business methods/processes), or real value (e.g. credit card numbers, bank account, electronic banking).

External Property Activities

• Receipt, Inspection, and Stocking of Customer Supplied Items
• Intellectual Property
• Unsuitable or Missing Items
• Ongoing Control

External Property References

• ISO 9001:2015, “Quality Management Systems – References”, International Organization for Standardization (ISO)
• Quality Procedures

External Property Forms

• Material Problem Report Form