A Quality Management System (QMS) is a management system pure and simple. It is not quality’s management system; it is a management system that, if done right, produces quality products. A Quality Management Systems is built for ISO registration, to satisfy customer requirements, or to produce better products. Building a Quality Management System is not hard if you follow these 10 easy steps.
The process of creating process maps will force you to define your processes and the sequence and interaction of those processes (clause 4.4). Process maps are important for understanding who is responsible for what. They define your core business process and communicate the flow of your business. When mapping your processes:
Your Quality Policy states the mission (what your customer wants from you) of your organization as it relates to quality. It is your quality mission. When building your quality management system and writing your quality policy, think about your commitment to customer focus:
These are the objectives of the quality management system. They must be communicated and each employee must understand their impact on quality. ISO requires that your quality objectives are:
Defects are nonconformances that occur either as a product defect or a process defect. Each time a defect occurs it needs to be counted, corrected, and determined whether corrective action is required. When defining your defects:
ISO 9001:2015 requires some documented information (records). There are many more optional documents and records that can be used but they are not required. Start with the minimum ISO document set and add more as needed.
Your quality processes include:
Everyone needs to demonstrate competence in their job. Training is only the beginning and can occur on the job, from a class, or through other means. Either way:
Yes you have to use the system for it to be any good at producing quality products. Using the QMS means:
If you are using the quality management system, then you are collecting data. But what good is data you collect but do not understand? You need to:
If you have data and identified trends, then it is time to act. Action is what the QMS is all about. We are not tracking data for the auditor, for ISO, or for the quality manager. The whole goal is to deliver improvement and this happens by:
Whether you realize it or not, the management system you are using is a quality management system. So why not do it right and build a QMS to produce products with real quality? Bizmanualz is here to help you build a lean ISO quality system that delivers real value and rewards.